Open Source Movement Continues March up the Stack: iRadeon Integrates Apps to Raise the Bar for Web-Based Customer Service.On-Demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front Provider Releases Shine Live Help and Announces Shine 'Code Prix' Open Source Contribution Competition With Over $10,000 in Prizes ROSEVILLE Roseville. 1 City (1990 pop. 44,685), Placer co., N central Calif., a suburb of Sacramento in the foothills of the Sierras; inc. 1909. Marked by rapid growth in the late 20th cent. , Calif. -- The march from proprietary to open source software continues with the launch of Shine Live Help, a GPL See GNU General Public License. 1. GPL - General Purpose Language. 2. GPL - ["A Sample Management Application Program in a Graphical Data-driven Programming language", A.L. Davis et al, Digest of Papers, Compcon Spring 81, Feb 1981, pp. 162-167]. licensed application for website sales and support. iRadeon, the leading open source software as a service provider, released Shine Live Help to give businesses a free alternative to costly proprietary live help applications such as LivePerson and LiveHelper. Going one step further than its proprietary competition, Shine includes a special integration component for Sugar Open Source CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , providing a powerful front and backend combination for web-based customer service. "Businesses of all sizes are increasingly finding they must have a website presence that personally connects with customers and meets their needs in real time," says Jeff Minich, vice president of strategy for iRadeon. "Offering live web help, backed by an integrated CRM application, is a key element of getting this experience right." Shine Live Help eliminates the barriers to entry for even the smallest businesses to deploy what have traditionally been considered enterprise class web customer service solutions. Both Shine and Sugar Open Source can be downloaded for free at Sourceforge.net SourceForge.net is a centralized location for software developers to control and manage open source software development, and acts as a source code repository. SourceForge.net is operated by Sourceforge, Inc. and installed on a web server in minutes. Customers that don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. want to manage the software on their own server can also get Shine Live Help on demand, pre-integrated with Sugar Open Source CRM, from iRadeon for USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 60 per month for five users. iRadeon has also deployed Shine on its own website, leveraging its existing Sugar Open Source data to improve customer service. "The combination of Shine and SugarCRM gives our sales and support staff a complete view of each returning web customer's entire account history the moment a live help session is initiated," says Jason Freed, operations manager See datacenter manager. for iRadeon.com. "Customers on our website feel like we know them and understand their issues better; it's a much more friendly experience." In addition to extending Sugar Open Source CRM data to the live help experience, Shine also allows sales and support operators to create new CRM records like leads, cases, contacts, and accounts directly from the Shine operator interface. This allows users to capture valuable information, such as new sales leads A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). or support cases, and easily manage it via CRM, reducing support case times, improving customer service quality, and increasing website sales. As part of the Shine Live Help release, iRadeon is also launching the Shine 'Code Prix' open source code contribution competition with USD 10,000 in cash prizes. The 'Code Prix' competition will reward open source developers with cash rewards for innovative contributions to the Shine Live Help project. The competition will begin February 9th and ends March 11th. For more information on Shine Live Help and the 'Code Prix' competition, please visit http://www.iradeon.com/codeprix.html About iRadeon (www.iradeon.com) Founded in 1999, iRadeon provides on-demand services for open source business software. With iRadeon's on-demand services, companies can deploy open source business software via the Web without costly hardware investments, consulting, or license fees. iRadeon is a privately-held company headquartered in Roseville, California Roseville is a city in Placer County, California, located in the metropolitan area of Sacramento. As of January 1 2007 the population was 106,266. Interstate Highway 80 runs through Roseville and California Route 65 bisects the northern part of the city. . Sugar Open Source CRM is a registered trademark of SugarCRM. All Rights Reserved. |
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