Opalis to Present on Automating Critical ITIL Processes at Pink Elephant's IT Service Management Conference.TORONTO -- Opalis Software, Inc., the leading provider of Run Book Automation (RBA RBA Rare Bird Alert RBA Reserve Bank of Australia RBA Run Book Automation RBA Rochester Business Alliance RBA Rights-Based Approach RBA Royal Brunei Airlines (ICAO code) RBA Relative Byte Address RBA relative binding affinity ) software that orchestrates, integrates, and automates IT operational processes, today announced Denise Jackson, director of Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , will be speaking on automating critical ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). processes at Pink Elephant's annual International IT Service Management Conference and Exhibition next week in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. . Opalis, who is a Silver sponsor of the event, will be showcasing its Opalis Integration Server technology at booth #104. Ms. Jackson's session, titled "Automating End-to-End Incident and Change Management Processes," will be held on Wednesday, February 21, during a breakfast session. She will discuss how implementing best practices for such ITIL processes as incident and change management are the foundation for a quality CMDB CMDB Configuration Management Data Base CMDB Composite Modified Double Base (Propellant) CMDB Control and Monitor Display Builder CMDB Call Management Database . She will share tactical methods and solutions for streamlining processes and breaking down silos in an IT organization to achieve higher service levels and greater IT efficiency and agility. "ITIL is all about establishing repeatable, reliable, and standardized best practices for IT processes to save time and resources," said Denise Jackson, director of Professional Services at Opalis. "Opalis' IT process automation solution provides the most extensive coverage of the most critical areas within ITIL - incident, problem, configuration, change, and release management - with process template solutions and best practices that align with ITIL objectives, enabling greater efficiencies and visibility across ITIL processes." About Opalis Software, Inc. Opalis Software, Inc., founded in 1999 and headquartered in Toronto, Ontario, is the leading provider of Run Book Automation software that orchestrates, integrates, and automates IT operational processes. With Opalis, IT organizations can reduce costs, improve service delivery, and ensure compliance through repeatable, reliable and standardized best practices. With more than 800 customers around the globe, including Toyota, Woolworths, Johnson & Johnson, British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , and the Bank of New York The Bank of New York, abbrieviated to BNY, was a global financial services company that existed until its merger with the Mellon Financial Corporation on July 2, 2007.[1] The bank now continues under the new name of The Bank of New York Mellon Corporation. , and the most comprehensive set of integrations with leading service management tools, Opalis integrates into any system, process, or application and standardizes them into ITIL best practices. For more information on Opalis, please visit www.opalis.com. |
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