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Onyx offers new Analytics solution to empower enterprise decision making.


Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular.  Software Corporation, a provider of customer management software, has announced the availability of Onyx Analytics, a comprehensive business intelligence and reporting solution. Onyx Analytics, optimized for Onyx Customer Management and designed to give organizations a clearer picture of how their business is performing, includes a range of tools and ships with several prepackaged pre·pack·age  
tr.v. pre·pack·aged, pre·pack·ag·ing, pre·pack·ag·es
To wrap or package (a product) before marketing.

Adj. 1.
 audience-specific reports for sales, marketing and service to help accelerate decision making.

[ILLUSTRATION OMITTED]

Built on the Cognos ReportNet platform, Onyx Analytics offers comprehensive reporting capabilities to enable organizations to perform the following:

* Pull relevant information from multiple systems, including ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. , provisioning and human capital management, and report on the information in a customer-centric context.

* Select from a variety of business intelligence tools for production reporting, ad-hoc reporting and multidimensional analysis In statistics, econometrics, and related fields, multidimensional analysis is a data analysis process that groups data into two basic categories: data dimensions and measurements.  for business and technical users.

* Generate reports and queries over the Web, then send them to users or partners located anywhere.

* Create managed reports for multiple users; give power users the control to combine data in a report, group it, slice it and add charts.

* Perform functions in multiple languages for a global view.

"Clear and accurate visibility into your global enterprise to monitor, adjust and make decisions on the fly--it's a statement we'd all agree with, but many businesses are finding it hard to actually get there," said Janice Anderson, chair and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of Onyx Software. "Onyx Analytics addresses this challenge and enables enterprises to monitor and analyze metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM.  from customer processes against operational goals to give customers a single version of the truth In computerized business management, svot, or Single Version of the Truth, is a technical concept describing the sequence and structure of a database formed by a particular but arbitrary sequencing of records. ."

Onyx Analytics, part of the Onyx Performance Management Portfolio of solutions, is available now.

www.onyx.com
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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Customer Experience Management
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:May 1, 2005
Words:267
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