Onyx Software and KnowledgeBase Solutions form alliance.Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software Corp., a provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , and KnowledgeBase Solutions, a provider of hosted and on-site on-site adj. Done or located at the site, as of a particular activity: on-site monitoring of a production run; an on-site film shoot. knowledge management software, have announced an alliance to offer KnowledgeBase.net as part of the portfolio of products included within the Onyx Contact Center solution. KnowledgeBase.net aims to extend the Onyx Contact Center solution by providing a Web-based, integrated knowledge management solution making individual articles available to users in a variety of different ways. In addition, KnowledgeBase.net promotes one-time article publishing, coordinates article ratings and relevance and provides administration with metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. and reporting capabilities. KnowledgeBase.net's integration with Onyx is configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: for faster implementation and can help reduce the ongoing elimination of costly and time-intensive knowledge research and knowledge sharing. Leveraging a common architectural framework, the joint solution can be modified or scaled to address unique customer needs. www.onyx.com/www.knowledgebase.net |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion