Onyx Software and Interactive Intelligence offer integrated CRM/contact center solution.Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software Corp., a worldwide provider of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, and Interactive Intelligence Inc., a global developer of Microsoft-based business communications solutions, have signed an alliance agreement designed to reduce the cost and complexity of contact center automation and CRM integration. Under this agreement, the two companies are delivering a connector between the latest version of Onyx Employee Portal, a Web-based CRM solution that consolidates customer information, and Interactive Intelligence's Customer Interaction Center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ), a contact center automation software product that offers automatic call distribution, interactive voice response and Web chat. The Onyx/Interactive Intelligence connector is designed to enable customers to quickly and easily integrate the two solutions to minimize In a graphical environment, to hide an application that is currently displayed on screen. For example, in Windows and Mac, the application's window is removed from the screen and represented by an icon on the Windows Taskbar. In the Mac, the icon is placed in the Dock. See Win Minimize windows. installation time and simplify maintenance. The integrated solution provides a single interface, embedding 1. (mathematics) embedding - One instance of some mathematical object contained with in another instance, e.g. a group which is a subgroup. 2. (theory) embedding - (domain theory) A complete partial order F in [X -> Y] is an embedding if the call interaction and skills-based routing information into the customer data screens in Onyx to increase productivity and enhance customer service. www.onyx.com/www.interactiveintelligence.com |
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