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Onyx Software and ChannelWave Announce Strategic Alliance to Deliver Integrated Partner Relationship Management Solutions.

Business/High Tech Editors

CAMBRIDGE, Mass. & BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 8, 2000

Joint Solution Delivers Broad-Based Partner

Relationship Management Capabilities

Onyx Software Corp. (Nasdaq:ONXS), a global supplier of enterprise-wide, customer-centric e-business solutions, and ChannelWave Software, Inc., a leader in partner relationship management (PRM) solutions, today announced a strategic alliance to jointly market each other's solutions.

Through this alliance, customers will be able to purchase a tightly integrated, best-of-breed e-business solution with industry-leading, Web-based customer relationship management (CRM) and eCRM capabilities, as well as the most extensive capabilities for building strong, profitable partnerships.

ChannelWave's PRM solution extends and complements Onyx Software's leading partner solutions and capabilities offered through its partner-facing portal called Onyx Partner Portal. By integrating ChannelWave's in-depth PRM technology with Onyx's Partner Portal, customers are provided with a powerful and feature-rich solution to effectively manage and support their many business partner relationships.

Both Onyx and ChannelWave can be deployed through an ASP or on site. In addition, with ChannelWave's migration guarantee, customers have the flexibility to change their deployment situation to or from an ASP hosted solution if their needs change in the future.

"This partnership is a great example of an emerging model for an integrated solution that manages customer and partner relationships across all sales channels," said Sheryl Kingstone, program manager, The Yankee Group. "Combining ChannelWave's Partner Loyalty System with Onyx's CRM solutions creates a platform for businesses and their partners to conduct more effective and profitable multi-channel collaborative selling."

"Managing partnerships successfully is a critical and complex task. Companies that sell through multiple channels and look toward partners to increase their revenues must have an effective way to give their partners the support, information and training they need, and a sure way to incorporate channel sales forecasts into direct sales reporting for accurate rollup," said Eben Frankenberg, senior vice president of sales and marketing at Onyx Software. "ChannelWave provides a flexible solution to broaden the capabilities provided in our own partner portal product, so companies can automate even the most detailed, most complex partner relationship management system."

"Today's leading organizations have recognized that the challenges of building partner loyalty are unique and highly complementary to the challenges of building customer loyalty," said Jack Connors, vice president of business development at ChannelWave. "Onyx and ChannelWave together can help customers to support the full range of internal and external relationships that drive sales."

About ChannelWave

ChannelWave helps organizations that sell through multiple channels to compete more effectively and drive channel revenue. The company offers comprehensive solutions and services that allow its customers to automate interactions across multiple channels, driving greater channel value and enhancing partner loyalty.

ChannelWave's partner relationship management solution automates key channel business processes that help organizations to "Recruit, Enable and Motivate" business partners. Key product solutions include partner profiling, lead management, sales forecasting, partner communications, co-operative marketing program management, partner training and certification, and alliance management and planning.

ChannelWave customers include 3Com, BEA, Hewlett-Packard and Nortel Networks. For more information, visit the ChannelWave website at www.channelwave.com or call 617/621-1700.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Securities and Sierra Health Services. For more information, call 888/275-6699, email info@onyx.com or visit www.onyx.com.

ChannelWave is a registered trademark and Partner Loyalty System is a trademark of ChannelWave Software, Inc. All other logos, company and product names are trademarks or registered trademarks of their respective companies.
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Publication:Business Wire
Geographic Code:1USA
Date:Nov 8, 2000
Words:650
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