Onyx Software and ChannelWave Announce Strategic Alliance to Deliver Integrated Partner Relationship Management Solutions.Business/High Tech Editors
CAMBRIDGE, Mass. & BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 8, 2000
Joint Solution Delivers Broad-Based Partner
Relationship Management Capabilities
Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software Corp. (Nasdaq:ONXS), a global supplier of enterprise-wide, customer-centric e-business solutions, and ChannelWave Software, Inc., a leader in partner relationship management (PRM PRM Partner Relationship Management
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PRM Professional Risk Manager ) solutions, today announced a strategic alliance to jointly market each other's solutions.
Through this alliance, customers will be able to purchase a tightly integrated, best-of-breed e-business solution with industry-leading, Web-based customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and eCRM capabilities, as well as the most extensive capabilities for building strong, profitable partnerships.
ChannelWave's PRM solution extends and complements Onyx Software's leading partner solutions and capabilities offered through its partner-facing portal called Onyx Partner Portal. By integrating ChannelWave's in-depth PRM technology with Onyx's Partner Portal, customers are provided with a powerful and feature-rich solution to effectively manage and support their many business partner relationships.
Both Onyx and ChannelWave can be deployed through an ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). or on site. In addition, with ChannelWave's migration guarantee, customers have the flexibility to change their deployment situation to or from an ASP hosted solution if their needs change in the future.
"This partnership is a great example of an emerging model for an integrated solution that manages customer and partner relationships across all sales channels," said Sheryl Kingstone, program manager, The Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "Combining ChannelWave's Partner Loyalty System with Onyx's CRM solutions creates a platform for businesses and their partners to conduct more effective and profitable multi-channel collaborative selling."
"Managing partnerships successfully is a critical and complex task. Companies that sell through multiple channels and look toward partners to increase their revenues must have an effective way to give their partners the support, information and training they need, and a sure way to incorporate channel sales forecasts Sales forecast
A key input to a firm's financial planning process. External sales forecasts are based on historical experience, statistical analysis, and consideration of various macroeconomic factors. into direct sales reporting for accurate rollup," said Eben Frankenberg, senior vice president of sales and marketing at Onyx Software. "ChannelWave provides a flexible solution to broaden the capabilities provided in our own partner portal product, so companies can automate To turn a set of manual steps into an operation that goes by itself. See automation. even the most detailed, most complex partner relationship management system."
"Today's leading organizations have recognized that the challenges of building partner loyalty are unique and highly complementary to the challenges of building customer loyalty," said Jack Connors, vice president of business development at ChannelWave. "Onyx and ChannelWave together can help customers to support the full range of internal and external relationships that drive sales."
ChannelWave helps organizations that sell through multiple channels to compete more effectively and drive channel revenue. The company offers comprehensive solutions and services that allow its customers to automate interactions across multiple channels, driving greater channel value and enhancing partner loyalty.
ChannelWave's partner relationship management solution automates key channel business processes that help organizations to "Recruit, Enable and Motivate" business partners. Key product solutions include partner profiling, lead management, sales forecasting, partner communications, co-operative marketing program management, partner training and certification, and alliance management and planning.
ChannelWave customers include 3Com, BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. , Hewlett-Packard and Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony . For more information, visit the ChannelWave website at www.channelwave.com or call 617/621-1700.
About Onyx Software
Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Broadwing, Commerce One, Credit Suisse The Credit Suisse Group (SWX:CSGN, NYSE: CS) is a financial services company, headquartered in Zürich, Switzerland. It is the second-largest Swiss bank, behind UBS AG. , Dreyfus, FirstWorld Communications, Portland Trail Blazers The Portland Trail Blazers are a professional basketball team based in Portland, Oregon. They play in the National Basketball Association (NBA). The franchise, based in Portland throughout its existence, entered the league in 1970 and has won the NBA Championship once, in 1977. , Prudential Securities and Sierra Health Services health services Managed care The benefits covered under a health contract . For more information, call 888/275-6699, email firstname.lastname@example.org or visit www.onyx.com.
ChannelWave is a registered trademark and Partner Loyalty System is a trademark of ChannelWave Software, Inc. All other logos, company and product names are trademarks or registered trademarks of their respective companies.