Onyx Software Strengthens International CRM Offering; Provides Unicode Support.

Business Editors

BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 5, 2001

Localized language versions, Unicode enable global companies to

use multi-lingual text in a single, worldwide database

Onyx Software Corporation (Nasdaq:ONXS), a global supplier of customer relationship management (CRM) enterprise applications, today announced it has shipped German, French, Spanish and Japanese versions of Onyx Employee Portal (OEP) 3.0 - Onyx's third-generation, Internet-native CRM portal. The company is also working with partners to ship other foreign language versions of OEP 3.0 in the next few months, including Finnish, Swedish, and Norwegian versions. The 3.0-based products leverage Unicode - an industry-wide, character-encoding standard, which supports all languages and allows companies to use multi-lingual text in a single database. Including OEP 3.0, Onyx now has localized products in more than 10 languages.

"Strong international product capabilities have always been a high priority at Onyx," said Blayne Plummer, International R&D Manager. "The addition of Unicode support and localized versions further strengthens our rigorous internationalization process, which includes support for multiple currencies, time zones and locale settings, and compatibility verification with foreign language operating systems. Our R&D teams in the U.K. and Japan provide us with additional regional insight to meet expanding international needs."

Unicode gives companies the flexibility to have their worldwide offices use a single database, regardless of the language in which the text is entered; e.g. German, Japanese, Chinese, etc. This means users in different regions of the world can access a database via a localized browser-based interface and enter and manipulate data in their native languages. All users have access to this global data even though it was entered from different regions. Without Unicode, the company would have to employ multiple databases and system administration - a costly and unwieldy alternative.

"Our improved international product capabilities are a testament to our commitment to international markets," said Brent Frei, CEO of Onyx Software. "Today, most of our competitors have yet to support Unicode and invest in a strong internationalization methodology. Onyx has always focused on making our products internationally compliant. And as companies continue to expand globally and rely on the Internet, this is a critical requirement that Onyx is able to meet and leverage."

More than 300 customers worldwide have purchased OEP, including Airborne Express, NTL Group, ASB Bank, Suncorp-Metway, Commerce One, NTT Communications and Credit Suisse First Boston. OEP 3.0 leverages Onyx Enterprise Application Server (OEAS) to deliver industry-leading scalability and extensibility. Built entirely on standard Internet technologies, OEAS enables large enterprises to deploy and maintain high-performance, fully-customized Internet-based CRM systems in less time and at a much lower cost than required with traditional client-server solutions.

Onyx has offices in 10 countries and works with partners to conduct business in 25 others. In the most recently ended quarter, international revenue accounted for nearly 30 percent of Onyx's total revenue. More than 200 companies in 26 countries use Onyx software, including a substantial number who use localized language versions.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX, [e-mail] or www.onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending June 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.