OnviSource Releases OnviCenter 5.1.0 Product Portfolio of Integrated Customer Interaction Management.PLANO, Texas Plano (IPA: /ˈpleɪnoʊ/) is a wealthy suburb of Dallas, Texas, located to the north, mainly within Collin County, but also extending into Denton County. According to the 2000 U.S. -- Latest Product Release Offers Call Center Optimization Software Free and Open Source software
OnviSource, Inc. today announced the release of OnviCenter 5.1.0, a highly affordable and easy-to-use portfolio of products and applications designed to effectively integrate and optimize customer interactions for call centers and enterprises; including call handling, call recording, quality and compliance management, workforce and performance management and a set of call center business applications such as teleservices, answering services answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. , telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , campaign management and resource scheduling-dispatching. OnviCenter 5.1.0 call handling software, OnviNet, provides inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound call processing In telecommunication, the term call processing has the following meanings:
In addition, OnviCenter 5.1.0 introduces new capabilities in workforce and performance management called OnviTrax. This suite provides relevant data capture and mining before, during or after agent interactions, intelligent scheduling and distribution of calls, performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. , agent auto-scripting and automated agent interactions. OnviCenter's OnviCall further optimizes call center business applications through its application modules, such as teleservices, answering services, telemarketing, campaign management and resource scheduling-dispatching. "Our successful strategy to acquire three emerging companies with established solutions for contact centers, our focus on integrating and enhancing their solutions combined with our latest development of new optimization software tools, are all encapsulated encapsulated Localized Oncology adjective Confined to a specific area, surrounded by a thin layer of fibrous tissue; encapsulation generally refers to a tumor confined to a specific area, surrounded by a capsule. See Islet encapsulation. in our new OnviCenter 5.1.0 product release," said Ray S. Naeini, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of OnviSource. "Furthermore, OnviCenter maximizes benefits for our customers through highly affordable pricing, low total cost of ownership, and the availability for capital purchase, hosted applications or as outsourced services." Created by integrating, optimizing and enhancing proven products, OnviCenter 5.1.0 maintains full compatibility with current releases of OnviCenter, AccuCall and DigiVoiceXE applications. "OnviCenter, now supported by our newly introduced customer loyalty programs, is a direct solution for small to medium size or distributed contact centers that require the same benefits as large installations, but it delivers all-inclusive, integrated capabilities offered at a much more affordable price," said Naeini. About OnviSource OnviSource, Inc. is a Delaware Corporation A Delaware corporation is a corporation chartered in the U.S. state of Delaware. Delaware is well known as a corporate haven, and thus, over 50% of US publicly-traded corporations and 58% of the Fortune 500 companies are incorporated in the state. headquartered in Plano, Texas with an operations center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. in Oklahoma. OnviSource provides a suite of proven, integrated and highly affordable customer interaction management solutions for enterprises and call centers comprised of system and software applications, as well as a set of performance-based call center outsourcing services. Company's achievement in offering such a comprehensive set of integrated solutions is the result of its successful acquisition and integration of three emerging companies; Davacord, CadCom Telesystems and Business Solutions; with more than 20 years of combined experience in call center products and outsourcing services. Call centers and enterprises can fulfill their customer interaction with significantly lower costs using OnviSource products and outsourcing services. OnviSource's integrated and highly affordable product portfolio, OnviCenter, offers intelligent inbound-outbound call handling, call recording, quality assurance and compliance management, workforce and performance management, as well as vertical business applications such as teleservices, answering services, telemarketing, campaign management and resource scheduling-dispatching. OnviCenter products are available for capital purchase or as hosted and outsourced services. OnviSource's award-winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support. Company has been providing contact center solutions to thousands of customers and business enterprises worldwide. |
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