OnviSource Offers Contact Center Enterprise Application Management Software Enabled by Acquisition and Integration of New Technologies.OnviCenter Product Portfolio Integrates the Newly Acquired Technologies to Deliver Sought-After Order Processing and Fulfillment, Inventory Management and Transaction Payment Processing Applications PLANO, Texas Plano (IPA: /ˈpleɪnoʊ/) is a wealthy suburb of Dallas, Texas, located to the north, mainly within Collin County, but also extending into Denton County. According to the 2000 U.S. -- OnviSource, Inc. today announced the release of new enterprise application software for its OnviCenter Product Portfolio, expanding its existing call center product line to include sought-after business applications such as order processing, order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment , inventory management and transaction payment processing. These products further expand OnviCenter's present enterprise teleservices, answering services answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. and resource scheduling and dispatching applications. OnviSource's new enterprise applications provide call center agents with integrated, real-time customer interaction scripting and transaction management tools for inbound-outbound order processing, real-time inventory management and disposition, electronic payments and validations. OnviCenter's new enterprise applications are fully supported by the product suite's existing voice and data applications, call recording, quality assurance, workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , auto-scripting and data mining. In order to rapidly advance the company's position as a provider of cost-effective Integrated Customer Interaction Management (ICIM ICIM Individual Control Intake Manifold ICIM Incharge Information Model ICIM Installations Corporate Information Management (DoD) ICIM Integrated Continuous Improvement Methodology (Value Chain Group) ) solutions in the contact center markets, OnviSource acquired and integrated the technologies necessary to build the new enterprise applications. "Our two-prong strategy of in-house development and various acquisitions will remain key to our objective of providing cost effective, integrated and bundled solutions," said Ray S. Naeini, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of OnviSource. "Our strategy is in direct response to the current demand in the call center industry. We continue to offer an affordable set of integrated solutions ranging from voice and data applications to call center optimization and enterprise applications with the option to purchase, host or outsource our services." OnviCenter Product Portfolio offers a highly affordable and easy-to-use suite of products and applications designed to effectively integrate and optimize customer interactions for call centers and enterprises, including voice and data applications, call handling, workforce and performance management and an expanded set of call center enterprise business applications. About OnviSource OnviSource, Inc. is a Delaware Corporation A Delaware corporation is a corporation chartered in the U.S. state of Delaware. Delaware is well known as a corporate haven, and thus, over 50% of US publicly-traded corporations and 58% of the Fortune 500 companies are incorporated in the state. headquartered in Plano, Texas with operations center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. in Oklahoma. OnviSource provides a suite of proven, highly affordable and Integrated Customer Interaction Management (ICIM) solutions for enterprises and call centers comprised of system and software applications, as well as a set of performance-based call center outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. services. Achievement in offering such a comprehensive set of integrated solutions is the result of successful acquisition and integration of three emerging companies: Davacord, CadCom Telesystems and Business Solutions. OnviSource has more than 20 years of combined experience in call center products and outsourcing services. Call centers and enterprises can fulfill their customer interactions with significantly lower costs using OnviSource products and outsourcing services. OnviSource's integrated and highly affordable product portfolio, OnviCenter, offers voice and data applications, inbound-outbound call handling, call recording, quality assurance and compliance management, workforce and performance optimizations, as well as vertical enterprise business applications such as teleservices, answering services, order processing-fulfillment, payment transactions, telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , campaign management and resource scheduling and dispatching. OnviCenter products are available for capital purchase or as hosted and outsourced services. OnviSource's award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, customer transaction management and customer churn churn: see butter. management. Company has been providing contact center solutions to thousands of customers and business enterprises worldwide. |
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