OneBeacon Insurance Expands Docent Implementation to the Extended Enterprise.Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--March 1, 2004 Leading Property and Casualty Insurer Praises Docent for Service and Technology Excellence; Cites Docent's Industry-Leading Customer Service as the Key to Driving Business Performance Docent(R) Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DCNT), a leading provider of integrated software Separate software components or applications that have been combined into one package. See integrated software package. solutions proven to directly drive business performance through learning, today announced that OneBeacon Insurance Group OneBeacon Insurance Group offers a range of specialty and segmented commercial and personal insurance products sold primarily through select independent agents. As one of the oldest property and casualty insurers in the United States, OneBeacon traces its roots to 1831 and has expanded its deployment of Docent Enterprise(TM) to include a new learning system for insurance underwriters and claims adjusters across the U.S. Docent provides a centralized performance management solution that is helping the insurer increase knowledge-sharing, accelerate claims processing, and streamline compliance with rapidly-changing government regulations. The insurer distinguishes Docent's superior service and support for bolstering the growth and success of OneBeacon University, a learning infrastructure built on Docent to transform its internally-developed systems into a comprehensive, Web-based platform that's become a key competitive advantage. The expanded rollout will empower more than 8,000 employees and agents initially, with the agent population expected to double. By providing certifications based on job roles, free access to continuing education continuing education: see adult education. continuing education or adult education Any form of learning provided for adults. In the U.S. the University of Wisconsin was the first academic institution to offer such programs (1904). credits and personalization, OneBeacon is accelerating time to market for selling and turn-around time for claims processing through agencies of all sizes. "Docent Enterprise allows us to think and react very quickly even with limited staff, and this is the key to growth in a highly competitive industry like insurance," said Thomas Porter, manager of Learning Technologies for OneBeacon Insurance Group. "The brass ring brass ring n. Slang An opportunity to achieve wealth or success; a prize or reward: "missed the brass ring of American success" Lewis H. Lapham. Noun 1. in learning is results, and with Docent, we were able to not only attribute significant ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). savings very soon after our initial deployment, but as the implementation has grown, we've become more strategic by correlating individual performance with business results to improve the performance of our business overall." Using Docent, OneBeacon's Learning Technologies group and performance consultants have elevated OneBeacon University to a strategic a platform that is aligned with major business initiatives that are fueling the company's growth. As part of its new Pay for Performance strategy, OneBeacon is using Docent to build and track competency assessments based on job roles that increase accountability and raise performance more quickly. In addition to providing a learning infrastructure that accelerates the implementation of new applications, Docent's open architecture facilitates easy data exchange with the company's other applications to build learner profiles and develop learning paths based on job role and key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs). Docent also supports OneBeacon's strategy to attract and retain top agents by offering them a convenient, seamless and easy-to-use environment for accreditation and continuing education. "The success of customers like OneBeacon Insurance exemplifies why Docent continues to lead in superior customer satisfaction and project implementation ratings from customers and analysts across the industry," said R. Andrew Eckert, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Docent. "Over the last two years, our team has implemented a customer-focused quality system and infrastructure. We strive to deliver innovative products and unparalleled services that help customers drive business performance and lead to tangible bottom line results." Porter added, "We are grateful for the excellent service and support Docent has provided to OneBeacon over the past three years, and we're very impressed that Docent has successfully evolved into the industry leader while maintaining its customer-centric approach. Docent's Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team has done a great job of collaborating with us, finding the best, cost-effective way to do things and demonstrating a deep understanding of our business. Docent's technical support team is very responsive, and always gives value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. advice that helps us take our programs to a new level. The success of our e-Learning initiatives could not have come to fruition without our partnership with Docent." About OneBeacon Insurance Headquartered in Boston, Massachusetts, OneBeacon Insurance Group provides property-casualty and select specialty insurance solutions. With roots dating back 170 years and an A.M. Best rating of A (excellent), OneBeacon's wide range of personal, commercial and specialty products and services are sold through select property-casualty independent agents. OneBeacon Insurance Group is wholly owned by White Mountains Insurance Group White Mountains Insurance Group is a holding company with business interests in property and casualty insurance, and reinsurance. The group owns the direct marketing insurer Esurance. External links
See: New York Stock Exchange :WTM WTM World Travel Market (London) WTM World Tamil Movement WTM What's the Matter? WTM Windows Task Manager WTM Web, Trattamenti e Materiali (Italian) WTM Winner Takes Most WTM Wind Tunnel Model ). For more information, visit www.onebeacon.com. About Docent, Inc. Docent, Inc. (NASDAQ:DCNT) is a leading provider of integrated software solutions proven to directly drive business performance through learning. Docent solutions for sales performance, product launch, channel effectiveness, customer education, compliance, ERP/CRM system implementations, and other business priorities are enabled by the industry's most comprehensive suite of business performance management applications, industry-specific content, and world-class services. Solutions are tailored to address the unique requirements of vertical markets, including government, life sciences, energy, high tech, telecommunications, financial services, retail and manufacturing. Docent outperforms the industry in customer satisfaction benchmarks, delivering compelling and measurable ROI to blue chip customers such as Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, D&B, Halliburton, Rockwell Collins, and Bechtel Group, Inc. Docent partners with the world's most prominent systems integrators and business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in providers, including Accenture, Exult, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished as a leader by Gartner in the 2003 e-Learning Suites and LMS Magic Quadrants, and by the META Group in the 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. , with other offices throughout the United States, Europe and Asia-Pacific. For more information, visit www.docent.com. Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners. |
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