On-Line Technical Support a RealityThrough NETCOM.SAN JOSE, Calif.--(BUSINESS WIRE)--March 15, 1995--NETCOM On-Line Communication Services, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :NETC NETC Naval Education & Training Command (formerly Chief of Naval Education and Training, CNET) NETC Naval Education & Training Center NETC New England Theatre Conference NETC Network Enterprise Technology Command ) the leading provider of direct Internet access, and Adaptiv Software, publishers of workforce management software, have teamed up to offer Adaptiv's customers on-line technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services via the World-Wide Web. NETCOM NETCOM Network Enterprise Technology Command (US Army) NetCom Network Command (information systems) will provide Adaptiv with customized Internet access software based on NETCOM's award-winning NetCruiser software. The service went on-line for users of Adaptiv's PeopleScheduler Plus workforce management software. Users of the software may sign up for NETCOM's service with no registration fee (a $25.00 value) and have the option to sign up for 40 hours of Internet access during peak hours and unlimited access during off-peak hours. When using the NetCruiser web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , Adaptiv's Home Page automatically appears, while still offering complete access to the entire World-Wide Web and all of the NetCruiser utilities, including the World-Wide Web browser (World-Wide Web) World-Wide Web browser - A browser for the World-Wide Web. , USENET, Gopher, electronic mail and Telnet. "This is an exciting application area for the Web, and a cost-effective way for customers to receive support and service from their vendors," said Don Hutchison, vice president of sales and marketing for NETCOM. Inside Adaptiv's Home Page, users can choose from a number of support and information services See Information Systems. , including: -0- -- Customer Care Center -- Frequently Asked Questions -- Tips and Tricks -- Fixes and Diagnostics -- Technical Forum -- User-to-User Forum -0- Access to additional information on special offers and Adaptiv's training and consulting, product information and reseller centers is also to be included in the Home Page. Users can view and access Adaptiv files in all sections of The Home Page. The Technical Forum facilitates conversation between customers and Adaptiv staff. The User-to-User Forum is a service to help users exchange idea and tips with each other; a user's directory is provided to facilitate connections. "The World-Wide Web is an open marketplace for information, and we're excited to take advantage of it in offering customer support services there," said Ken Forbes, Adaptiv's chief executive officer. "The Home Page will immediately complement our existing telephone and fax-back support and information services and could quickly become a primary support system for us." "Technical support over the Internet is an idea whose time has come," said NETCOM's Hutchison. "With NetCruiser providing an intuitive Windows front-end obtaining product and support information over the Internet becomes meaningful and should bring even more business users into the NETCOM environment." About NETCOM and NetCruiser NETCOM On-Line Communications Services, Inc., a publicly-held corporation based in San Jose, is a leader in on-line communication services. Found in 1988, NETCOM provides high-quality, low-cost Internet access to more than 100,000 users over its own nationwide digital network. For subscriber information, call NETCOM 800/501-8649 or contact the company by electronic mail at (info@netcom.com). NETCOM is the first Internet connectivity provider to become a publicly-traded company. The company's stock is offered on Nasdaq National Market System under the symbol NETC. NetCruiser offers a suite of user-friendly Internet utilities, including a World-Wide Web browser and graphical support of popular Internet functions such as File Transfer Protocol A communications protocol used to transmit files without loss of data. A file transfer protocol can handle all types of files including binary files and ASCII text files. See Kermit, Zmodem and FTP. (FTP FTP in full file transfer protocol Internet protocol that allows a computer to send files to or receive files from another computer. Like many Internet resources, FTP works by means of a client-server architecture; the user runs client software to connect to ), electronic mail, USENET, Gopher and Telnet. NetCruiser runs on IBM-compatible personal computers with a 386 or greater processor. Other system requirements include Microsoft Windows 3.1 and a modem capable of at least 14,400 bps. NetCruiser Internet accounts include a Compressed Serial Line Internet Protocol (communications, protocol) Serial Line Internet Protocol - (SLIP) Software allowing the Internet Protocol (IP), normally used on Ethernet, to be used over a serial line, e.g. an EIA-232 serial port connected to a modem. It is defined in RFC 1055. (CSLIP (Compressed SLIP) A version of SLIP that compresses the data for transmission. CSLIP - Compressed SLIP ) access through any of NETCOM's nationwide points of access. NetCruiser has won awards and recognition for ease of use from a number of business and computer publications, including the LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. Times "Best of Times -- Best Internet Front End" and the Online Access "Best Internet Front End" awards. Pricing for on-going NetCruiser Internet access is $19.95 per month for 40 hours of Internet access during "prime time" (9 a.m. to midnight, Monday through Friday). Additional prime time hours are billed at $2 per hour. Access during non-prime time hours (midnight to 9:00 a.m weekdays, and 24-hours on weekends) is free to all NetCruiser users. NetCruiser accounts are billed monthly automatically via a major credit card. About Adaptiv Adaptiv Software Corporation develops and markets PeopleScheduler Plus, the desktop solution for managing employee profiles, attendance and workforce schedules. Adaptiv was founded in 1989 to bring automated scheduling solution to PC users, and is headquartered in Irvine, California. The American Electronics Association The American Electronics Association (now known as AeA) is a nationwide non-profit trade association that represents all segments of the technology industry in the United States. named PeopleScheduler one of the ten most innovative products of 1994. In 1995, PeopleScheduler was a finalist for s Software Publishers Association Cody Award PeopleScheduler Plus users interested in the program may call Adaptiv directly at 800/598-1222. CONTACT: NETCOM On-Line Communication Services Judie Sassali, 408/556-3293 The Weber Group Heather Schoeny, 415/325-8300 REPEATS: New York 212-575-8822 or 800-221-2462; Boston 617-330-5311 or |
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