Office business application for customer information management.Open Text Corp. have announced an Office Business Application (OBA o·ba n. A hereditary chief or king among various peoples of Benin and Nigeria. [Of African origin.] ) for accessing and managing customer information. One of the first OBAs built upon the 2007 Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities. system to be commercially available, Open Text's Livelink ECM--Customer Information Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) gives users of Microsoft Office applications a complete view of all the information associated with customers, whether that information lives in SAP application-based systems, Microsoft Office SharePoint Server 2007, of other content repositories While acknowledging services such as [ROAR: [1]] and [OpenDOAR: [2]] it is perhaps necessary to provide a list of individual repositories described in more detail within wikipedia here. . Open Text's solution is also being used by ThyssenKrupp Nirosta to streamline email-based order processing and handling of general customer inquiries. Livelink ECM--Customer Information Management extends the functionality of Microsoft Office Outlook 2007 by listing all documents including shipping details, contracts, or purchase orders for raw materials found after checking keywords in incoming emails. The documents and data may come from several different sources, including SAP applications and production planning Production planning The function of a manufacturing enterprise responsible for the efficient planning, scheduling, and coordination of all production activities. systems, and when displayed in Office Outlook, enables users to more promptly and efficiently respond to customers. www.opentext.com. |
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