Oberlin College Marks Six Years of IT Support Excellence Using UniPress Software's FootPrints; FootPrints Continues to Help Independent College Centrally Manage IT Support and Other IT Programs.EDISON, N.J. -- UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that FootPrints(R) has achieved the six-year mark as Oberlin College's critical IT support automation solution. Oberlin College Oberlin College, at Oberlin, Ohio; coeducational; opened 1833 as Oberlin Collegiate Institute, became Oberlin College in 1850. It includes a college of arts and sciences and a well-known conservatory of music. , an independent liberal arts liberal arts, term originally used to designate the arts or studies suited to freemen. It was applied in the Middle Ages to seven branches of learning, the trivium of grammar, logic, and rhetoric, and the quadrivium of arithmetic, geometry, astronomy, and music. institution in Oberlin, Ohio Oberlin is a city in Lorain County, Ohio, United States, to the south and west of Cleveland. Oberlin is perhaps best known for being the home of Oberlin College, a liberal arts college and music conservatory with approximately 3,000 students. has been using FootPrints products for six years to automate To turn a set of manual steps into an operation that goes by itself. See automation. numerous operations within its Center for Information Technology (CIT n. 1. A citizen; an inhabitant of a city; a pert townsman; - used contemptuously. Which past endurance sting the tender cit. - Emerson. ), including help desk operations, IT asset tracking, software-license management, and printing services. FootPrints is an award-winning line of web-based service desk automation software that is particularly attractive to colleges and universities due to its signature ease-of-use, accelerated deployment window, powerful workflow engine Workflow engine is a software application meant to manage and execute modeled business processes. It is a key component in workflow technology. It will typically make use of a database server. , and simple customization options requiring no programming, consulting, or training. A special low-cost and unlimited-use site license program for universities also offers education customers attractive and flexible ownership options. The affordable line of software centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Internet, chat, and wireless devices. Oberlin College originally deployed FootPrints in 2000 to automate and manage IT support for its 2,800 students and 900 faculty and staff members. Six years later, FootPrints continues to be a critical part of the college's IT infrastructure by serving as the primary help desk solution and central facilitator of all IT tracking projects. The largest Oberlin FootPrints project is the centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. help desk that automates and manages multi-channel IT support for students, faculty, and staff. With the help desk project, the college's CIT support agents have a centralized capability to view, track, and manage support-related work orders, and requesting parties are able to submit their support requests through their preferred communications method such as phone, email, and the web. Agents can access FootPrints from any workstation with an Internet connection, and through integration with the college's main administrative database, they only need to enter a person's first and last name to create a ticket pre-populated with all relevant user information, including location, phone number, etc. "FootPrints has streamlined workflow and improved communication among CIT employees," explained Cindy Murnan, Director of Client Services in the college's Center for Information Technology. After six years of being closely associated with the solution, Ms. Murnan concluded, "I cannot say enough about how FootPrints has helped Oberlin College - it is just a fantastic product." Oberlin College, early on, also used FootPrints to centrally track hardware inventory across campus, by easily adding fields to the help desk project. They will soon be incorporating the FootPrints Asset Management add-on module to enhance this role. FootPrints Asset Management is a comprehensive, web-based IT asset discovery and tracking solution that helps organizations automatically identify hardware and software assets located on users' PCs. In addition to asset management, CIT officials also rely on a FootPrints' software license-management project to monitor and optimize license usage, a printing services project to manage and track printing in labs across campus, a port-disconnects project to help resolve online copyright violations and manage network conflicts, and a Resnet project to track issues and work performed by student staff members in support of the college's residential network. To read more about how Oberlin College has benefited from FootPrints over the past six years, please visit: http://www.unipress.com/footprints/oberlin.html About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,200 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton BHP Billiton is the world's largest mining company.[1] Its origin is in the 2001 merger of Australia's Broken Hill Proprietary Company (BHP) and the UK's Billiton, which has a South African background. The result is a dual-listed company. (R) Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), Kampgrounds of America, Hunter Fan Company(R), the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. |
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