OPC's SpitFire takes off. (New Products).

OPC Marketing has announced the launch of its SpitFire Predictive Dialer, an affordably priced predictive dialer designed for small to medium-sized call centers and telemarketing firms. Priced at less than half the cost of traditional predictive dialers, the SpitFire system is a modular, plug-and-play system designed to install easily and allow call centers to start with a basic configuration, then add seats as necessary. Functioning as both an outbound and inbound system, SpitFire runs on T1 or analog lines and does not require a PBX system of separate database server, In addition, by using Dialogic cards to transfer calls, it helps eliminate the need for additional boards or three-way calling, thereby lessening dropped or lost calls by reducing transfer time without clicks or silences. SpitFire features real-time do-nor-call list management in which all restricted numbers are removed immediately and automatically without manual updating. Requests for federally mandated do-not-call policies are also fulfille d automatically. Displays at the Manager Station show both agent and line activity, with real-time session, line and agent statistics. SpitFire can allow managers improved control of agent activity, as well as the ability to record, monitor and coach in real time. Managers can select scripts and databases on the fly, and by using IP addresses to interface with agents, SpitFire allows customized scripting for each agent or campaign using HTML formats. Full contact info is also transferred to each agent directly from the database, which imports from almost any contact management system using ASCII comma-delimited text and CSV files. Agents can also keep derailed contact info with "notes" fields. www.opc-markering.com