ONYX Software Delivers for Corel and WordPerfect support; Corel selects ONYX Customer Center as their enterprise customer management solution for its WordPerfect Division.BELLEVUE Bellevue (bĕl`vy  ).1 City (1990 pop. 30,982), Sarpy co., E Nebr., a suburb of Omaha, on the Missouri River; inc. 1855. , Wash.--(BUSINESS WIRE)--April 8, 1996--ONYX Software announced today the selection and successful implementation of ONYX onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Customer Center by Corel (Corel Corporation, Ottawa, Ontario, www.corel.com) A leading Canadian software company, founded in 1985 by Dr. Michael Cowpland. For many years, it has been widely known for its award-winning CorelDRAW graphics programs for Windows, Mac and Unix. Corp. to provide service and support for their recently acquired PerfectOffice application suite, WordPerfect word processing word processing, use of a computer program or a dedicated hardware and software package to write, edit, format, and print a document. Text is most commonly entered using a keyboard similar to a typewriter's, although handwritten input (see pen-based computer) and applications, QuattroPro spread sheet and related software. ONYX Customer Center is currently in use at Corel's Orem campus by over 350 support and service engineers on a Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT Server. The WordPerfect system complements Corel's corporate adoption of ONYX Customer Center. Designed for world-class, customer-centric companies, ONYX Customer Center is the leading Microsoft BackOffice-based customer management solution. ONYX Customer Center is the only client/server solution available which manages all enterprise-wide customer interactions from a single application and interface, allowing businesses to achieve Total Customer Management. It combines functions for marketing, sales opportunity management, customer service, technical support and quality assurance. With its unique customer-centric design, ONYX Customer Center provides all employees with a "customer information dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. " containing all enterprise-wide customer data they require to sell and to serve. "ONYX is the cornerstone cornerstone Ceremonial building block, dated or otherwise inscribed, usually placed in an outer wall of a building to commemorate its dedication. Often the stone is hollowed out to contain newspapers, photographs, or other documents reflecting current customs, with a view to in our strategy of bringing WordPerfect up to the Corel way of doing business and into our integrated technology standards," said George Oneid, IT Director for Corel. "We view our unlimited support program as a competitive advantage, and ONYX provides the scalability and enterprise functionality we demand to execute this program." "We are delighted that Corel selected ONYX as the service and support solution for their WordPerfect users," said Brent Brent, outer borough (1991 pop. 226,100) of Greater London, SE England. The area is a rail and industrial center. Its manufactures include automobile parts, clocks and watches, and electrical equipment. Frei, ONYX president. "Corel had the choice of any application on the market, including the service application currently used by Novell. Their decision to switch to ONYX Customer Center is a great testament to the scalability, functionality and flexibility provided by our product. It is also a testament to Corel's confidence in the ability of our service professionals to meet very aggressive, customer-driven deadlines." The Right Solution Corel Corp. agreed to acquire the PerfectOffice application suite from Novell Inc. on Jan. 31, 1996. To continue the tradition of service excellence for WordPerfect customers, Corel is providing unlimited support for the PerfectOffice applications. To successfully implement this program, Corel purchased and installed more than 700 PCs for their Orem campus. They also chose to provide support engineers with world-class customer management software. After performing an extensive review of market-leading solutions, Corel selected ONYX Customer Center for its advanced client/server architecture An environment in which the application processing is divided between client workstations and servers. It implies the use of desktop computers interacting with servers in a network in contrast to processing everything in a large centralized mainframe. See client/server. , enterprise functionality and ease of use. ONYX was also able to redesign re·de·sign tr.v. re·de·signed, re·de·sign·ing, re·de·signs To make a revision in the appearance or function of. re WordPerfect's customer processes, convert 25 million data records from Novell's legacy systems, and train all system users within a three week period. The 350 WordPerfect support engineers track over 5,000 calls per day using a single Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. database. "ONYX has been a success from day one," added Russ Robinson, manager for Corel Premium Services. "The transition was flawless. In 15 days, ONYX delivered more than our previous solution vendor was able to deliver in 12 months. The product is very intuitive. Our users were able to jump into it very quickly with minimal training. ONYX is exceeding our performance expectations as well." About ONYX Software ONYX Software Corp. is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Bellevue, Wash., with offices nationwide. ONYX has a 100% reference-able customer base of over 40 companies in multiple industries who are achieving Total Customer Management. Prior to founding ONYX, the principals developed and implemented internal customer management solutions for Microsoft. For additional information, please call ONYX Software Corp. at 206/451-8060, e-mail info@onyxcorp.com or use ONYX Web Wizards to interact with ONYX at http://www.onyxcorp.com. -0- ONYX Software, ONYX Customer Center and ONYX Web Wizards and Total Customer Management are trademarks of ONYX Software Corp. All product and company names should be considered trademarks of their respective companies. CONTACT: ONYX Software Christina Schuetz, 206/451-8060 NOTE TO EDITORS: In the Internet/email address noted in this news release, there is an "at" symbol between info and onyxcorp.com. This symbol may not appear properly in some systems. |
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