ON!contact Software Launches Web-Based CRM Solution.ON!contact Software Corporation, a developer of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems for mid-sized companies, has announced a new product called eCMS. The company has applied the same functionality of its Client Management Software (CMS (1) See content management system and color management system.(2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. ) to eCMS, a 100 percent Web-based CRM suite designed to fuse customer and e-business strategies into a single application suite. eCMS aims to streamline communication between a company and its employees, customers and partners and, as a result, the product is comprised of three parts: EmployeeNet, ClientNet and PartnerNet. EmployeeNet helps enable employees to build relationships with customers and prospects by providing real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. access to customer information through a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . ClientNet taps the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the to give customers improved control over their relationships with an organization. Customers can purchase products, research product offerings and communicate with company employees through a Web site. PartnerNet provides a way for a company's business allies to better manage their customers, a ccounts and sales opportunities. eCMS can be accessed through an organization's Web site, delivering a more consistent look and feel for employees, customers and partners. |
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