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OCTANE 99 INTEGRATES WITH CISCO NETWORKING SOLUTIONS.


Octane Software, a provider of Internet relationship management applications and infrastructure, has formed an alliance with Cisco Systems, Inc. (Nasdaq: CSCO), a provider of networking for the Internet. Under the agreement, Octane's Octane 99 suite will be integrated with Cisco networking solutions, including call processing and communications, to help online businesses operate at higher levels of efficiency and respond to customer and market demands on a real-time basis. Through their joint efforts, Cisco and Octane will target key markets to deliver the integrated solutions, and establish cohesive sales and marketing efforts.

By combining the strength of the two technology and application providers, businesses can now experience greater levels of customer and partner care, resulting in increased customer acquisition and retention. The Octane 99 suite, including the iCare application and iBusiness infrastructure, will provide customers with advanced relationship management features, such as pre-sale support, order management, and self- and assisted-service, as well as the infrastructure for multi- channel communication (e.g. web, email, phone) and integration to leading commerce systems.

``Octane is an industry-leading provider of Internet-based relationship management solutions,'' said Sue Bostrom, vice president of the Cisco Internet Business Solutions Group. ``By fine tuning Octane applications for Cisco networking solutions, we will enable businesses to accelerate the deployment of online care for more efficient and strengthened customer and partner relationships.''

``Businesses today need a relationship management solution that is flexible, scalable and extendable to support their rapidly growing online operations,'' stated Tim Guleri, president and CEO of Octane Software. ``We are very pleased to be working alongside a powerhouse like Cisco to deliver a comprehensive offering that addresses today's advanced business needs among the emerging Digital 1000 marketplace.''

About Octane

Octane Software, Inc. is a provider of Internet Relationship Management applications and infrastructure, tailored for electronic businesses -- The Digital 1000. Built by a team of electronic customer relationship management industry experts, Octane is focused exclusively on helping its Digital 1000 customers use real-time, interactive customer care to compete in the new e-business economy. With Octane, fast-moving companies are experiencing increased customer acquisition and retention, along with improved operating efficiencies and greater competitive power. Octane's customers include e-businesses such as Critical Path, e-assist, SEND.COM and Switchboard.com. Headquartered in San Mateo, Calif., with sales offices in Atlanta, Boston, Chicago, Phoenix and London, Octane can be found on the Web at www.octanesoftware.com.

For more information, call 510-845-9051.

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Title Annotation:Company Business and Marketing
Comment:OCTANE 99 INTEGRATES WITH CISCO NETWORKING SOLUTIONS.(Company Business and Marketing)
Publication:Productivity Software
Geographic Code:1USA
Date:Jan 1, 2000
Words:398
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