Numara Software Extends Popular Webinar on Customer Support Innovation for Call Centers.Webinar Provides Valuable Insights on Handling Technical Complexities with Quality Customer Service TAMPA, Fla. -- 6th graph, 3rd sentence: The webcast URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. should read http://w.on24.com/r.htm?e=51494&s=1&k=2B331B55CB5256E63AA1E11161443025 sted http://w.on24.com/r.htm?e=51494&s=1&k=2b331b55cb5256e63aa1e11161443025 The corrected release reads: NUMARA SOFTWARE EXTENDS POPULAR WEBINAR ON CUSTOMER SUPPORT INNOVATION FOR CALL CENTERS Webinar Provides Valuable Insights on Handling Technical Complexities with Quality Customer Service Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced it will extend the run of its popular webcast, "Managing Growing Technical Complexities While Meeting High Touch Customer Demands." Originally attended by over 200 IT and call center professionals, the 60-minute presentation includes commentary from industry experts on mitigating mit·i·gate v. mit·i·gat·ed, mit·i·gat·ing, mit·i·gates v.tr. To moderate (a quality or condition) in force or intensity; alleviate. See Synonyms at relieve. v.intr. To become milder. technical complexities in the call center while enhancing the customer experience. "Business is moving at an increasingly accelerated pace, particularly for service desks," said Mark Krieger, vice president of development, Numara Software. "The average customer service desk is handling at least double the call volume of the last three years due to complexity overload See information overload and overloading. . In order to deliver world-class world-class adj. 1. Ranking among the foremost in the world; of an international standard of excellence; of the highest order: a world-class figure skater. 2. support today and into the future, optimizing service desk management is key. Through vehicles such as this webinar, we're we're Contraction of we are. we're we are able to leverage our long history of delivering 'best of breed' solutions to the marketplace and share the valuable lessons we've learned regarding improving the customer experience. We hope that registrants come away equipped to build an effective support infrastructure that best serves their customers' needs." During the webcast, presenter John Ragsdale, vice president of research for the SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture , offers innovative solutions to 'surviving support's perfect storm' while Elisabeth Granozio, product manager for Numara Software, discusses how best to employ centrally-managed customer support using solutions such as Numara FootPrints. Numara FootPrints is a web-based, user-friendly service desk solution that provides businesses with a central tracking repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. , allowing them to better manage problems across touch points. "Increased complexity and workload The term workload can refer to a number of different yet related entities. An amount of labor While a precise definition of a workload is elusive, a commonly accepted definition is the hypothetical relationship between a group or individual human operator and task demands. should not compromise quality," said Ragsdale. "Businesses today must adapt their way of thinking in order to meet the needs of an ever-changing customer and effect better results. The key to a successful customer service desk, delivering superior service, is striking the right balance between people, process and technology." Managing Growing Technical Complexities While Meeting High Touch Customer Demands will help businesses: * Avoid customer requests falling through the cracks * Manage requests across multiple channels * Decrease time spent on calls due to technical complexities * Decrease delay time, increasing customer satisfaction levels * Decreasing number of escalations * Identifying/assessing problem trends The original web broadcast was posted on Thursday, July 26. Presenters included John Ragsdale, vice president of research, Service & Support Professionals Association; Elisabeth Granozio, product manager, Numara Software; and Joe Fleischer, chief technical editor, ICMI ICMI Incoming Calls Management Institute ICMI International Commission on Mathematical Instruction ICMI International Customer Management Institute ICMI International Conference on Multimodal Interface ICMI Implementing Cisco Multicast Infrastructure Customer Management Insight. To access the webcast, please visit http://w.on24.com/r.htm?e=51494&s=1&k=2B331B55CB5256E63AA1E11161443025 About Numara Software, Inc. Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. . With its two flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. a trial, please call (800) 557-6970 or visit: www.numarasoftware.com. |
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