Numara FootPrints 7.5 Achieves PinkVerify(TM) ITIL Certification for Service Support.Numara Software's service desk solution recognized by Pink Elephant (1) (Pink Elephant Inc., The Netherlands, www.pinkelephant.com) An IT service management provider founded in 1979 with operations throughout North America and the Asia Pacific region. for IT best practices integrating Incident, Problem, Change and Configuration Management Processes TAMPA, Fla. -- Numara Software, Inc. (formerly Blue Ocean Software), a leader in service desk management solutions for IT professionals, today announced that it has received confirmation of Information Technology Infrastructure Library[R] (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ) compatibility from Pink Elephant, the world leader in IT management best practices, for the Numara FootPrints 7.5 web-based service desk solution. Numara FootPrints 7.5 achieved the PinkVerify(TM) Service Support certification from Pink Elephant for its support of best practices in four core ITIL processes: Incident, Problem, Change and Configuration Management. "Numara Software recognizes the importance of incorporating best practices such as ITIL into an organization's IT environment as warranted by the needs of the customer," said David Weiss There are several individuals of note named David Weiss, including:
 līn),v to move the teeth into their proper positions to conform to the line of occlusion. IT practices with their business objectives and deliver effective IT service management." ITIL is an integrated, process-based, best practice framework for managing IT services. It provides guidance for creating and operating a service desk that provides efficient communication between the user community and the IT provider. Pink Elephant's PinkVerify(TM) service provides an objective assessment on the high level ability of a software vendor's product to support ITIL service management processes. PinkVerify[TM] is the only certification program worldwide to recognize software that supports the definitions and workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. requirements of specific IT management processes through licensed logos. "We are pleased to acknowledge Numara Software's commitment to IT best practices with the PinkVerify[TM] certification," said David Ratcliffe, President of Pink Elephant. "ITIL is becoming an increasingly important framework from which companies can align their processes and procedures. With the validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. of PinkVerify certification, Numara Software can offer its customers the assurance that its products have the industry 'stamp of approval' for ITIL compatibility." In keeping with its commitment to support industry best practices, Numara Software also provides Help Desk Institute Certified See certification. Training and industry-backed best practices courses to its customers to build skills and knowledge to improve all aspects of their service and support operations. "As Numara Software serves companies from small businesses to mid-sized companies with ranging levels of IT complexity, we take a very personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. approach with our customers to provide the products most suitable for their needs," added Weiss. "We recognize that ITIL and other best practice frameworks are not necessarily required by all companies and we remain committed to providing customers the choice and options to gain the most productivity and return from their IT investments." Numara Software is hosting a webinar on Dec. 19, 2006 at 2:00 p.m. ET titled, "Using Numara FootPrints to Implement Real World ITIL." To register for the webinar, or for more information on Numara Software and ITIL, please visit http://www.numarasoftware.com/Numara_ITIL2.asp. About Pink Elephant Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including ITIL. For more information, please click here (http://www.pinkelephant.com/en-US/AboutPink/AboutUsHomepage.htm). ITIL[R] is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office. About Numara Software, Inc. Founded in 1991, Numara Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. The company's two flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Numara Track-It! and Numara FootPrints, make it the service desk management leader in small to mid-sized enterprises, serving IT and support professionals at more than 50,000 customer sites worldwide. The Numara Software trusted solutions automate To turn a set of manual steps into an operation that goes by itself. See automation. critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. for small and mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com. |
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