Nuasis Webcast Spotlights the IT Department's Role in IP Contact Centers; Principal Analyst Drew Kraus Discusses IT's Ability to Meet the Challenge of IP-based Contact Centers.MOUNTAIN VIEW, Calif. -- Nuasis(TM) Corporation, the IP contact center company, announces that online registration is open for next week's webcast titled "Meeting the Challenge of IP-based Contact Centers" featuring expertise from Gartner Dataquest. The webcast is for any member of an IT department who is responsible for deploying and maintaining IP technology in their company's call center. To attend, register at www.nuasis.com. The following issues will be discussed during the 60-minute webcast that will begin at 2 p.m., Eastern/11 a.m., Pacific, on Tuesday, June 14: --The new role of IT in the call center --The specific requirements of the contact center in any VoIP deployment --How the latest IP-based contact center software addresses high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. , voice quality and routing in a distributed environment Representing Gartner Dataquest will be Drew Kraus, principal analyst for the enterprise networking The networking infrastructure in a large enterprise with multiple computer systems and networks of different types is extraordinarily complex. Due to the myriad of interfaces that are required, much of what goes on has little to do with the real data processing of the payroll and orders. and communications worldwide cluster, Garter Dataquest's Telecommunications. Kraus' research covers automatic call distributors, unified messaging, and various contact center and converged technologies. Before joining Dataquest, he spent more than 10 years in marketing voice-related technologies, focused on market analysis and competitive positioning. Joining Kraus will be Nuasis' Joe McFadden, vice president of marketing. McFadden has spent more than 15 years in the call center industry, launching several first-in-category products including next generation ACDs, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , and web-based conference systems. He was part of the team that launched the Aspect CallCenter system and Edify's multi-media IVR system based on software agent technologies. He was co-founder of Latitude Communications that was ultimately purchased by Cisco Systems. He is named as a co-inventor on three patents associated with voice and web collaboration technology. About Nuasis Corporation Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), Avaya (NYSE NYSE See: New York Stock Exchange :AV) and Cisco Systems, Inc. (Nasdaq:CSCO CSCO Cisco Systems Incorporated (stock symbol) CSCO Chief Supply Chain Officer ). Headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. , Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis 650-318-2200 or visit www.nuasis.com. Nuasis and NuContact Center are trademarks of Nuasis Corporation. |
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