Nuasis Enters European Contact Center Market With Pure IP Product; US-based, Multi-national Customers and Rapid Adoption of IP in the United Kingdom Trigger Entrance Into Europe.

MOUNTAIN VIEW, Calif. -- At the Contact Center Expo 2004 in Birmingham, England this week, Nuasis(TM) Corporation, the IP contact center company, announces its entrance into the European contact center market. The company has selected Sabio as a systems integrator and support partner to introduce the Nuasis NuContact Center to the UK and Ireland markets. Nuasis' United States-based, multi-national customers and the UK's rapid adoption of IP are the driving forces in the company's decision to enter this market.

Nuasis is building on the success that it continues to experience in the US contact center market. With this strategy, current US-based, multi-national Nuasis customers with contact centers in the UK and/or Ireland will now benefit from local, in-country product support and services. Likewise, new customers that are UK or Ireland-based will now benefit from having local, in-country services and support offered by Nuasis trained, qualified delivery partners. The award winning NuContact Center is a Pure IP system that handles customer inquiries via the phone, e-mail, web and fax.

"As we continue to focus on contact center applications running on converged networks, we are committed to developing a technical practice specifically around Pure IP ACD solutions. The Nuasis solution will allow us to deliver the business benefits of Pure IP to a broader marketplace than Sabio currently addresses," said Kenneth Hitchen, Director of Consulting at Sabio. "We look forward to building this relationship with Nuasis and helping the company to achieve a strong presence in the UK and Ireland's IP contact center market."

According to Datamonitor's report titled "Contact Center Component Technology Report to 2008" the UK has consistently led Europe's contact center technology market in revenues. With the rapid adoption of VoIP technology, the market is expected to continue to perform strongly.

"We explored many possible opportunities to introduce the NuContact Center to the UK and Ireland. Sabio's breadth and depth of experience with contact centres was very appealing to us. Their consultancy approach, full range of integration services, and exclusive focus on contact centers were key factors in our selection," said Ed Lauing, Chairman, CEO and President, Nuasis Corporation.

About the Nuasis NuContact Center

The NuContact Center is a single, distributed, software-only system that replaces multiple legacy ACD systems. It intelligently routes and queues customer contacts across multiple geographically dispersed service centers taking full advantage of voice over IP technology. As a total IP-based solution the system delivers a new level of system reliability while leveraging investments in the existing enterprise network. It also offers low cost of deployment and the quickest payback of systems on the market by reducing labor, hardware, and network costs.

About Sabio

Sabio is an innovative contact centre consultancy and services company wholly focused on maximising contact centre performance for its customers. Sabio offers business consulting, technology integration and outsourced services and has worked with over 100 major organisations across the UK and Ireland, including BSkyB, Glasgow City Council, Merchants, Peabody Trust, Powergen and Yorkshire Building Society, and has the experience and skills necessary to harness key technologies to deliver significant bottom line results. Visit www.sabio.co.uk for more information.

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis 650-318-2200 or visit www.nuasis.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation. All other brands, products, or service names are or may be trademarks or service marks of, and are used to identify, products or services of their respective owners.