Nuance and ClickFox partner.Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that , Inc., a provider of speech and imaging solutions, has introduced a Nuance nu·ance n. 1. A subtle or slight degree of difference, as in meaning, feeling, or tone; a gradation. 2. Expression or appreciation of subtle shades of meaning, feeling, or tone: consumer insight solution powered by software from ClickFox, which specializes in customer behavior intelligence. In addition to a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement, Nuance will develop an integrated solution that delivers task- and product-specific dashboards, feature views and reports pertaining per·tain intr.v. per·tained, per·tain·ing, per·tains 1. To have reference; relate: evidence that pertains to the accident. 2. to Nuance speech applications. The integrated solution has been designed specifically to optimize speech-enabled caller experiences. By pairing the integrated solution with business consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" from Nuance, enterprises will be able to measure and analyze customer interactions within speech applications and other channels of service to identify methods to optimize the customer experience. Key benefits include: increasing the number of callers who stay with self-service, identifying optimal treatment strategies for customer by segment, and identifying opportunities for further automation. www.nuance.com, www.clickfox.com |
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