Nuance Recognized for Innovation in Speech Technology; Speech Technology Magazine Selects Top Performing Solutions.Business Editors/High-Tech Writers MENLO PARK Menlo Park. 1 Residential city (1990 pop. 28,040), San Mateo co., W Calif.; inc. 1874. Electronic equipment and aerospace products are manufactured in the city. Menlo College and a Stanford Univ. research institute are there. 2 Uninc. , Calif.--(BUSINESS WIRE)--June 9, 2003 Nuance (Nasdaq:NUAN NUAN New User Action Notation (modeling language) ), the speech experts, today announced that successful speech initiatives undertaken by four of the company's premier customers -- Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for , Lloyds TSB Lloyds TSB Group plc (LSE: LLOY) is a banking and insurance group in the United Kingdom. It was formed in 1995 by the merger of Lloyds Bank and the Trustee Savings Bank (TSB). The Group's head office is at 25 Gresham Street, London. , Rogers AT&T and Sears -- have received Speech Technology Magazine (STM (Scanning Tunneling Microscope) A microscope that can image down to the atomic level. An STM uses a piezoelectric tube with a tiny sharp tip at the end that is moved within nanometers of the object being sampled. ) "Most Innovative Solutions" awards for creative use of speech technology. Selected by the editors of STM, the award recognizes companies that are pioneering creative voice applications that increase customer self-service, improve worker efficiency, or utilize speech for other forms of automated solutions. Bell Canada was recognized for its "Emily" voice-driven customer care persona, a sophisticated call steering application that answers and routes incoming customer calls to more than 78 Bell Canada information channels. The Nuance-based system is being used to simplify the Bell customer experience and increase caller satisfaction for its millions of residential customers. The Emily system was deployed in just five months. Rogers AT&T drives phone-based customer self-service for its prepaid customer base with Nuance speech technologies. Customers interact with the "Melanie" voice persona to access information, buy additional airtime, and learn about new service offerings. The Rogers self service system fields 1.5 million customer calls per month, with more than 90% of the calls handled by the speech applications. Lloyds TSB was recognized for the UK's first totally paperless employee share scheme, which was created and hosted by SRC (SouRCe) Contrast with DST, which is an abbreviation of "destination." , utilizing Nuance ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. technology. The service was developed by SRC in less than 3 months and has already handled more than 100,000 transactions from employees of Lloyds TSB administered employee share schemes. Well over half of employees chose to use the speech service in preference to an Internet based system, with the system taking weeks out of the time it would have normally taken to process employees' share scheme requests. Sears, one of the country's best-recognized retailers, was recognized for its innovative use of speech recognition to streamline its customer service interactions. "Innovative speech solutions are helping businesses and organizations around the world develop more competitive and forward-looking strategies," says John Kelly John Kelly or Jack Kelly is the name of: People
relating to relate prep → bezüglich +gen, mit Bezug auf +acc speech solutions. "The Innovative Solutions Award recognizes companies for developing applications that stand out for their creativity, effectiveness and ease of deployment." The thirty solutions being recognized this year will be reviewed in the July/August issue of Speech Technology Magazine. Ten companies will be selected to speak at the 2003 SpeechTEK Conference and Exposition, September 29-October 2 at the New York Marriott Marquis New York Marriott Marquis Times Square at 1531-1549 Broadway opened in 1985 and was designed by architect John Portman. It is located in the heart of Times Square at Broadway and 45th Street. . About Speech Technology Magazine As the only publication devoted exclusively to speech, Speech Technology Magazine is the primary source of information for readers wanting to gain insight into the world of speech technology. Speech Technology Magazine, the STM NewsBlast and SpeechSource are internationally recognized as leaders in providing information, news, and analysis on issues related to the speech technology industry. Readership consists of executives and managers in speech technology, corporate and governmental executives, integrators, developers, investors, end users and representatives of industries such as telecommunications; health care and pharmaceuticals; finance, banking and insurance; automotive; travel and transportation; utilities; retail; device manufacturers; call centers; value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. ; carriers; service providers and more. Speech Technology Magazine is published bi-monthly. The STM NewsBlast and SpeechSource are electronic newsletters. About Nuance Nuance is the speech expert. Nuance's speech software solutions enable automated access to everything from account balances to flight information, email reading to voice activated dialing -- accessed using nothing more than the power of voice and an ordinary phone. In markets around the world, leading enterprises and telecommunications carriers -- including British Airways, Nomura Securities, OnStar, Sprint PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. , United Parcel Service United Parcel Service, Inc. (NYSE: UPS), commonly referred to as UPS, is the world's largest package delivery company, delivering more than 15 million packages[1] a day to 6.1 million customers in over 200 countries and territories around the world. , Vodafone, and many more -- work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8. Note to Editors: Nuance is a trademark of Nuance Communications, Inc. All other trademarks are property of their respective owners. |
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