Nortel to open $38M customer service center in Mexico City.In a move to expand its operations in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Nortel will invest and spend US$38 million in a new customer service center in Mexico City Mexico City Spanish Ciudad de México City (pop., 2000: city, 8,605,239; 2003 metro. area est., 18,660,000), capital of Mexico. Located at an elevation of 7,350 ft (2,240 m), it is officially coterminous with the Federal District, which occupies 571 sq mi . The company's new facility, dubbed the Customer Service Center of Excellence (CoE), will employ more than 300 professionals and will service providers across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, the Caribbean and Latin America. The new Customer Service CoE will provide assistance regarding next-generation network (NGN (Next Generation Networks) An umbrella term for mixed voice and data networks running over the IP protocol. See IP Multimedia Subsystem. ) engineering, VoIP solutions, multimedia, databases and radio-frequency technologies for global service providers and carriers. The team will support order management and network engineering, as well as field operations such as delivery and application of remote software integration. The company has plans to recruit recent grads from both public and private Mexican universities to staff the CoE and should have 300 employees working at the Customer Service CoE by June 2007. "Mexico offers a great environment, with excellent professionals, universities and a diverse, well-established infrastructure in a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. location in the Americas," said Martha Bejar, president, Caribbean and Latin America, Nortel, in a statement released on Monday. "We are very glad to continue contributing to this country by offering professional opportunities to over 300 individuals who will provide the kind of high-quality service we require for this new CoE." Nortel's new Customer Service CoE is an addition to the VoIP CoE in Mexico. The VoIP CoE was established in Mexico over a year ago. www.nortel.com By Johanne Torres, TMCnet Contributing Editor A contributing editor is a magazine job title that varies in responsibilities. Most often, a contributing editor is a freelancer who has proven ability and readership draw. |
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