Nortel release brings new collaboration into single environment.Nortel has announced the new Nortel Applications Center for bringing together contact center, advanced speech, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. and multimedia collaboration into a cohesive cohesive, n the capability to cohere or stick together to form a mass. application environment. It is designed, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company's announcement, to deliver an easy-to-use customer experience and increased profitability for the businesses that it serves. The new Nortel Applications Center platform can ultimately integrate what have previously been stand-alone applications with a seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. across multiple applications, common tools and standard reporting modules, making the application center a more efficient and effective solution for managing customer interaction. This open, standards-based framework allows Nortel's customers to adopt a complete solution to interact with their customers at one time. Open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced allow this solution to be integrated into a multiple-vendor environment. Customers can deploy additional Nortel applications over time by simply turning them on. Also, by employing the SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. standard, users can customize these solutions to reflect their specific business needs and to deliver faster innovation and competitive differentiation. The new Nortel Applications Center aims to provide the framework for customers to offer improved customer service via IP-enabled video communications, virtual contact center, real-time multimedia, collaboration, unified messaging, advanced speech and computer-telephony integration for contact centers. Nortel Applications Center specifically announced: * Nortel Contact Center Suite 6.0; * CallPilot Unified Messaging release 4.0; and * Communication Control Toolkit 5.0. www.nortel.com [ILLUSTRATION OMITTED] |
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