Nortel announces Symposium Call Center Server 5.0.Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony has announced its version 5.0 of Symposium Call Center Server (SCCS SCCS - Source Code Control System: a popular code management system for Unix systems. ) to enhance network skills-based routing. The purpose of which is to help enterprises increase their effectiveness by transitioning to IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , this new version is also intended to provide more flexibility for enterprises when creating a virtual contact center. SCCS 5.0 offers a scalable solution for dynamic contact center environments requiring "sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. and differentiation" in customer care. Version 5.0 provides skills-based routing, call treatment flexibility, real-time displays, multimedia routing and comprehensive management and reporting functionality. Key features include intelligent call handling, skill-based routing, comprehensive management reporting, open interfaces and investment protection. Future contact center upgrades should provide multimedia capabilities using SIP-enabled devices, including the provision of wired and wireless, video, chat and Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or capabilities, to allow the increase of customer collaboration. [ILLUSTRATION OMITTED] www.nortelnetworks.com For information and subscriptions, visit www.TMCnet.com or call 203-852-6800. |
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