Nortel and Stratus announce Symposium update. (Happenings).

Nortel Networks and Stratus Technologies recently announced global availability of the Nortel Networks Symposium Call Center Server Release 4.2 on Stratus Technologies' ftServer portfolio. Designed to provide constant uptime and improved features for customer contact centers, the solution can help increase resilient deployment options for enterprise customers. Stratus ftServer systems provide a fault-tolerant, high-availability platform that is Windows 2000compatible. The Norrel Networks Symposium Call Center Server offers a multimedia communication solution for customer contact centers, providing skills-based routing, management and reporting and real-time displays for supervisors. Because it also supports Internet protocol (IP) traffic, the Call Center Server is suited for converged networks. Contact Center customers can upgrade from earlier versions of Symposium Call Center Server or Meridian MAX to rake advantage of the new functionality and enhancements provided by Windows 2000-based Symposium Call Cente r Server 4.2. Capable of supporting up to 1,500 agents and 35,000 calls per hour, Symposium Call Center Server 4.2 offers scripting, voice/data integration, multimedia blending, skills-based routing, detailed reporting and IP-ready functionality among its features. Customers can use the Symposium Call Center Server with an IP-enabled Meridian 1 or a Succcesion CSE 1000 IP switch. It supports Meridian 1, DMS Centrex or SL-100 environments.

www.nortelnetworks.com/www.strarus.com