Norstan Adds SpeechWorks Automated Speech Recognition Products to Portfolio of Solutions.MINNEAPOLIS--(BUSINESS WIRE)--Oct. 21, 1999-- Norstan, Inc. -- a technology services leader providing information technology, multiservice networking and communications solutions -- announced today it has entered into an agreement with SpeechWorks International, Inc. -- a leading provider of conversational speech recognition technology and products for e-business solutions -- to market and sell the company's automated speech recognition software to customers worldwide. SpeechWorks products, now incorporated into solutions offered by Norstan's Call Center Solutions Group, include SpeechSite(TM), the first speech recognition system to bring the Web model of self-service to the telephone, and the award-winning SpeechWorks(R) 5.0, a comprehensive multi-language solution that includes core recognition technology and tools. "We are excited about this new relationship with SpeechWorks and the expansion of our portfolio of solutions," said Larry Schmidt, vice president of call center technologies at Norstan. "This alliance allows our solution specialist teams to design, develop and deploy systems that meet the growing demand for automated speech recognition systems that are more efficient and easier to use than existing touch-tone services. With SpeechWorks technology, our clients can better service their customers while reducing costs in their call center operations." Already deployed at companies such as United Airlines, Hewlett-Packard and E.TRADE, SpeechWorks' systems greatly enhance customer service by allowing callers to transact business successfully over the phone at any time of day. Callers simply speak into the phone, and the systems process requests -automatically. "Norstan and SpeechWorks are a winning marketplace combination," said Stuart R. Patterson, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of SpeechWorks. "Norstan gains proven products to enhance its reputation for offering complete, leading-edge customer service solutions. SpeechWorks adds a world-class marketing and service team to help extend corporate adoption of its products. We are looking forward to working with Norstan as we continue to deliver advanced speech systems to global companies." Norstan, Inc. (Nasdaq:NRRD NRRD National Royal Rangers Department (international ministry) ) is a leader in technology services providing information technology, multiservice networking and communication systems solutions to business clients worldwide. Headquartered in the Twin Cities, Norstan's sales and consulting service Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" offices are located in 80 cities throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Through its operating units Norstan is a single source provider for leading-edge technology products, world-class technology services and competitive financial offerings. For more information visit Norstan's web site at www.norstan.com. About SpeechWorks International, Inc. SpeechWorks International, Inc. is the creator of SpeechSite(TM), the first solution to bring the Web model of self-service to the phone, enabling corporations to greet callers, route their calls and respond to requests 24 hours a day, seven days a week. SpeechSite is based on the company's award winning multi-language solution, SpeechWorks(R) 5.0, a solution that sets new a new standard in speech-enabled e-business with unprecedented recognition accuracy and ease of deployment. SpeechWorks' customer base comprises over ten of the Fortune 100 including BellSouth, Continental Airlines, E.TRADE, Guardian, Hewlett-Packard, McKesson HBOC HBOC HBO & Co of Georgia HBOC Hereditary Breast and Ovarian Cancer HBOC Hemoglobin-Based Oxygen Carrier HBOC Hawke's Bay Orienteering Club (New Zealand) HBOC Hunter Bird Observers Club HBOC Horse Breeders and Owners Conference , NEXTLINE/FedEx and United Airlines among many others. Headquartered in Boston, Massachusetts “Boston” redirects here. For other uses, see Boston (disambiguation). Boston is the capital and most populous city of Massachusetts.[3] The largest city in New England, Boston is considered the unofficial economic and cultural center of the entire New , with offices worldwide, SpeechWorks is a privately held corporation Noun 1. privately held corporation - a corporation owned by a few people; shares have no public market close corporation, closed corporation, private corporation with financing from venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed 5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M [1] , Intel Corporation (company) Intel Corporation - A US microelectronics manufacturer. They produced the Intel 4004, Intel 8080, Intel 8086, Intel 80186, Intel 80286, Intel 80386, Intel 486 and Pentium microprocessor families as well as many other integrated circuits and personal computer networking and SAP. The company's solutions incorporate several patented technologies, and are based on research originally conducted at the Massachusetts Institute of Technology Massachusetts Institute of Technology, at Cambridge; coeducational; chartered 1861, opened 1865 in Boston, moved 1916. It has long been recognized as an outstanding technological institute and its Sloan School of Management has notable programs in business, . SpeechWorks Here(TM) is a mark of industry excellence. To experience the power of SpeechWorks, please call toll-free: 1.888.SAY.DEMO. For additional information call 617.428.4444 or visit www.speechworks.com. SpeechWorks International, Norstan and associated product In the context of fuels and lubricants, a petroleum or chemical product used as a hydraulic fluid, corrosion preventive, liquid propellant, or specialized product, required for the operation, maintenance, or storage of military equipment. names are trademarks or registered trademarks of SpeechWorks International, Inc., or Norstan, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other products and services mentioned in this document may be trademarks of the companies with which they are associated. NOTE TO EDITORS: The period in the product name "E.TRADE" referred to in this release represents an asterisk. This symbol does not appear properly in some databases. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion