Ninth-Annual MVP Quality Award Winners. (Outsourcing).This is the ninth year Customer Inter@ction Solutions [TM] has brought you the winners of its MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. (Marketing Via Phone) Quality Awards. In the ensuing en·sue intr.v. en·sued, en·su·ing, en·sues 1. To follow as a consequence or result. See Synonyms at follow. 2. To take place subsequently. years since we introduced the awards in 1993, we have been impressed with the growing sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. of the quality measures that have been introduced to the call center by the leading-edge companies that apply for our MVP QUALITY AWARD. Over the years we have seen new technologies adopted and the standards for a quality interaction refined and improved. Each of the following companies has demon strated, through its MVP Quality Award application, a true commitment to high ethical standards, stringent policies and challenging goals. Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices, and more. The following brief extracts from the extensive award-winning applications will give you a glimpse into what the companies provided as their standards for quality. All 2001 MVP Quality Award applicants were rigorously judged by a 15-point set of criteria and given a score from 0 to 5 for each point. Entrants described a specific teleservices program and its results, and explained its overall policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental , including human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , technologies, customer services, ergonomics ergonomics, the engineering science concerned with the physical and psychological relationship between machines and the people who use them. The ergonomicist takes an empirical approach to the study of human-machine interactions. and public image that are used to establish, sustain and measure the program's quality. Applicants were also judged on the critical questions section of their application. Judging the applicants was an arduous ar·du·ous adj. 1. Demanding great effort or labor; difficult: "the arduous work of preparing a Dictionary of the English Language" Thomas Macaulay. 2. task, and scores were not given lightly. Judges were required to nor only assign a numerical value to each evaluation point, but also cite a reason and evidence from the application for the score. It is also important for you to know that we learned through the winners' essays that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies' marketing via phone practices to the forefront of the industry. To all f you, our congratulations. Gold Award Winners Access Direct "Access Direct opened its doors in 1995 as a 48-seat outbound facility and has grown to a 1,000-seat operation, providing both inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound services with nearly 1,400 employees. Our corporate mission statement emphasizes quality as well as our company philosophies that stress our commitment to our clients that we will not grow beyond our capabilities to offer consistently high-quality service and our commitment to our employees to invest in all employees equally, thus lowering attrition Attrition The reduction in staff and employees in a company through normal means, such as retirement and resignation. This is natural in any business and industry. Notes: levels and ensuring a more consistent level of quality performance" www.accdir.com ClientLogic "ClientLogic is an international provider of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. solutions, including customer care, e-commerce, marketing and fulfillment services. ClientLogic excels at managing the entire customer experience. ClientLogic's differentiator is the complete integration of its core offerings, customer care, fulfillment and marketing services, which empowers ClientLogic to infuse in·fuse v. 1. To steep or soak without boiling in order to extract soluble elements or active principles. 2. To introduce a solution into the body through a vein for therapeutic purposes. customer intelligence into each and every customer touch point, ensuring high service quality and personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. ." www.clientlogic.com Colwell & Salmon Communications, Inc. "Colwell & Salmon is a marketing communications Marketing communications (or marcom) are messages and related media used to communicate with a market. Those who practice advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales company providing our clients with inbound and outbound teleservices, market research and Web-based communications on a stand-alone or integrated basis. Colwell & Salmon is committed to providing each and every client with the utmost in quality and responsiveness. We have developed a quality assurance process that continually monitors representative output for accuracy, completeness and assurance that all program standards and benchmarks are being realized on a consistent basis." www.colwell-salmon.com Computer Associates International, Inc. "Computer Associates is a leading e-business software company. CA's world-class solutions address all aspects of e-business process management, information management and infrastructure management in six focus areas: enterprise management, security, storage, e-business transformation and integration, portal and knowledge management, and predictive analysis and visualization. Computer Associates' call center mission statement is to provide all CA customers, prospects and partners outstanding service and to generate increased revenue opportunities for our sales force by leveraging advanced technology, innovative programs and a highly skilled staff committed to excellence." www.ca.com Convergys Corp. "Convergys Corporation enables companies to create greater value from their customer relationships through the application of our billing solutions and interactive customer care. Convergys is committed to partnering with our clients to meet their business goals through the effective delivery of high-quality customer contacts. Through monitoring and agent feedback sessions, agents are given the information they need to continuously improve, providing clients' customers with the best interaction possible." www.convergys.com eTelecare International "eTelecare's vision is to become the world's leading provider of high-quality call center services to the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. market. eTelecare will achieve this goal by providing superior value for our customers by offering significantly higher quality than they can obtain anywhere else while at the same time reducing their costs. Our strategy is to integrate the best people, the best practices and the best technology to produce the best value. eTelecare's four-step performance management process creates a culture focused on quality and high performance." www.etelecare.com Hancock Information Group "Hancock Information Group is a business-to-business telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. and sales support firm that strives to build win-win client relationships by providing high-quality lead generation, appointment setting and database services. One of our seven core values is quality, however, all of our core values together define quality within our people, our company, our work and our relationship with our clients. These seven core values that drive our actions and decisions are: people, teamwork, spirit, learning, quality, win-win and integrity. We will achieve our goals by adhering to these values and making them a part of our daily life." www.hancockinfo.com ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. Group "ICT Group's mission is to help our clients maximize the profitability of their customer relationships. We do this by offering them fully integrated contact center solutions designed not only to acquire customers, but also to maintain and extend their customer relationships, by telephone, e-mail, white mail, fax or Internet. As an ISO- iso- or is- pref. 1. Equal; uniform: isobar. 2. Isomeric: isopropyl. 3. 9002 certified See certification. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions provider, ICT is committed to meeting or exceeding our clients' expectations through the effective management of universally standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. practices and procedures in each of our operating units operating unit A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon ." www.ictgroup.com InfoCision Management Corp. "InfoCision Management Corporation (IMC (Internet Mail Consortium, Santa Cruz, CA, www.imc.org) An industry trade association founded in 1996 by Paul Hoffman and Dave Crocker that promotes Internet e-mail standards and features. ) is a leading teleservices company that specializes in nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive. Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. fundraising, direct-to-consumer sales and business-to-business applications. InfoCision's revolutionary, patented Q3 Quality Assurance System relies on three separate sets of evaluators. First, each call center has its own in-house Quality Skills Analyst team working in close proximity with the communicators. The call center management team provides the second tier, performing the Supervisor Quality Assurance evaluations daily. Finally, our Independent Quality Assurance team remotely monitors calls for all centers from our dedicated Q3 center at our corporate headquarters." www.infocision.com Protocall Communications "Protocall Communications specializes in outbound teleservices exclusively. Quality must always exceed client expectations. And clients must be empowered with technology and processes that keep them vigilant. Every program, regardless of the perceived level of success, is broken apart in a continuous search for enhanced quality. Program enhancements are implemented on the fly or within 24 hours. The most advanced technology and skilled personnel are used to achieve total client satisfaction while fostering long-term growth and development for all employees and business partners." www.telemarketingpays.com Saturn Customer Assistance Center -- EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. "The Saturn/EDS Call Center partnership was formed in 1991. The Saturn Customer Assistance Center (SCAC SCAC Southern Collegiate Athletic Conference SCAC Service de Coopération et d’Action Culturelle (Cooperation and Cultural Action Section) SCAC Standard Carrier Alpha Code SCAC South Carolina Association of Counties ) is unique in many aspects with the most important one being that it is co-managed by both teams. SCAC's mission statement defines our commitment to serve our customers, stating 'Inspire passion through exemplary customer service which cultivates our brand and enthuses our customers today and tomorrow.' The Saturn and EDS approach to quality is deeply rooted in our commitments to teamwork, continuous improvement, respect for the individual, excellence, customer enthusiasm and achievement of superior results. Saturn and EDS team members work diligently dil·i·gent adj. Marked by persevering, painstaking effort. See Synonyms at busy. [Middle English, from Old French, from Latin d to ensure consistent and effective customer handling practices are adhered to in all levels of customer interaction." www.saturn.com and www.eds.com SR. Teleperformance "SR. Teleperformance is a worldwide leader in outsourced CRM, telemarketing and teleservices and number-one in marketing services and health care communication in Europe. At Teleperformance, we identify quality service through investigating and understanding the needs of our clients and their customers. By identifying these needs, we are able to adapt the service we offer and to identify what is critical to quality and to use these to identify measures with which to determine the level of quality we offer. This ensures our clients and their customers get the highest level of service at every stage throughout the relationship." www.teleperformance.com Telvista "Telvista is a full-service solutions provider delivering contact center support, technology solutions and customer interaction business consulting. Telvista has implemented a strategy for enhancing customer satisfaction, entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: Greet, Treat & Meet. The program was developed to ensure all team members are consistently striving for positive customer interactions using the following criteria: greet each customer with enthusiasm; treat each customer with respect; and meet each customer's expectations. Telvista is dedicated to providing a positive, goal-oriented work environment." www.telvista.com. Silver Award Winners ACCENT Marketing Services, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control "ACCENT is a comprehensive customer relationship management company. We design, develop and implement complete database marketing campaigns, customer data intelligence solutions and customer service programs to acquire, retain and develop our clients' customers. ACCENT'S quality initiatives are derived from a popular and effective process improvement model called Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. , which involves identifying the factors deemed critical to quality in serving the customer and client, and performing a series of statistical analysis to ensure those processes are performed with minimal defects." www.accentonline.com APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. "At APAC APAC Australian Partnership for Advanced Computing APAC Agricultural Policy Analysis Center APAC Asia and Pacific APAC Asian Pacific American Coalition APAC Adapted Physical Activity Council (American Alliance for Health) , we have invested our time and resources into creating a best-of-breed product that handles all facets of CEM CEM contagious equine metritis. CEM selective medium chocolate agar made with Eugon agar and 5% horse blood; used to cultivate Taylorella equigenitalis. . Our policies are developed to recognize that the most important measure of quality is the results achieved for our customers. To achieve that success, we have built our quality philosophy on four pillar policies: ensure that each interaction exceeds the expectations of the person we interact with, as well as exceeding the client's expectation; continuous improvement of processes and systems; continuous improvement in people through learning; and improving customer satisfaction." www.apaccustomerservices.com CMC (Common Messaging Calls) A programming interface specified by the XAPIA as the standard messaging API for X.400 and other messaging systems. CMC is intended to provide a common API for applications that want to become mail enabled. 1. , Inc. (Centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. Marketing Co.) "CMC is the premier provider of centralized marketing. We partner with companies to provide critical sales and sales support functions with dedicated representatives and management who deliver a consistent and high quality image to your customer. CMC understands that it's not how many calls you handle or e-mails you respond to, but rather how many of those customer interactions result in delighted customers who are willing to buy from our clients both now and in the future." www.cmc-max.com Cross Country Automotive Services "Cross Country Automotive Services (CCAS CCAS Center for Contemporary Arab Studies CCAS Cape Canaveral Air Station CCAS Convention for the Conservation of Antarctic Seals CCAS Consumer Codes Approval Scheme CCAS Cross Country Automotive Services ) develops and administers high quality, cost-effective programs that strengthen brand image and cultivate customer loyalty. At CCAS, our offerings include a unique combination of wholesale- and retail-oriented programs that create opportunities for customer acquisition and retention and the development of new profit centers. In order to deliver world-class customer service, CCAS is committed to providing associates with the skills they need in order to succeed." www.crosscountry-auto.com CyberRep, Inc. "CyberRep specializes in providing integrated outsourced customer relationship management (CRM) solutions for a wide range of Fortune 1000 companies. Our innovative and award-winning customer interaction services leverage Internet and telephone technologies in over 10 languages. CyberRep's comprehensive solutions increase lifetime customer value by defining and applying customer databases for targeted, direct marketing initiatives. Our mission is to deliver excellent customer support for your business, both automated and live interaction, while maintaining the highest standards of integrity and accountability." www.cyberrep.com Dakotab Direct "Dakotah Direct is a leading provider of innovative teleservices that works diligently to establish a partner relationship with our clients. When this is accomplished, true gain sharing occurs. Beyond mutually attaining financial goals, Dakotah Direct benefits by challenging itself to continually improve internal processes so that service delivery to our clients and their customers shows a progression of quality and professionalism. Dakotah Direct's mission statement is: 'Leveraging expertise with commitment to exceed the expectations of all of our business partners; our people, our clients, our shareholders and our communities."' www.dakotchdirect.com The Faneuil Group "The Faneuil Group is a comprehensive provider of call center services and integrated direct marketing programs. Our proven solutions include superior customer service, profitable sales and customer acquisition programs, qualified lead generation, results-driven surveys and market intelligence. Faneuil believes: the performance and quality assurance process is vital to achieving program objectives; the process for quality assurance must be clearly defined, understood and agreed upon Adj. 1. agreed upon - constituted or contracted by stipulation or agreement; "stipulatory obligations" stipulatory noncontroversial, uncontroversial - not likely to arouse controversy prior to program implementation; and senior management must actively participate in quality improvement initiatives." www.faneuil.com Protocol "Protocol is one of the fastest growing integrated direct marketing services companies in the country. With 23 locations and more than 5,000 employees throughout the U.S. and Canada, we provide the people, processes and technology to manage marketing, sales and customer challenges. Quality is the foundation of our success. We have successfully instilled a 'client satisfaction: whatever it takes' attitude. Each member of the Protocol team is committed to do 'whatever it takes' to get it right." www.protocolusa.com Ron Weber and Associates, Inc. "Established in 1980, Ron Weber and Associates (RWA RWA Rwanda RWA Romance Writers of America RWA Routing and Wavelength Assignment RWA Regional Water Authority RWA Risk-Weighted Assets RWA Reaction Wheel Assembly RWA Right Wing Authoritarianism (psychology) ) offers business-to-business and business-to-consumer inbound and outbound teleservices. Our clients' success is the key to our success. We ensure success through: market leadership achieved through operational excellence; programs built around professional associates; innovative programs; effective training and technology; and TeleThinking, which builds strategies that combine people and technology to utilize information for the purpose of optimizing results of marketing, sales and service programs. We provide our services with integrity, our most important asset." www.telethinking.com Stream international (A Solectron Co.) "Since 1992, Stream International has been helping some of the world's premier technology organizations meet the challenge of providing quality customer care services, while driving down the cost of providing those services. Through our customer support solutions, we deliver effective and creative CRM solutions for technology companies and e-businesses all over the world. Stream is providing high-quality service, working within its boundary values that are integrity, personal growth, knowledge, excellence and innovation. All quality programs and projects are designed to enhance the support provided by Stream employees and create a proactive, customer-centric environment." www.stream.com TeleSpectrum Worldwide, Inc. "As a leading outsource provider of eCRM technology, people and processes, TeleSpectrum Worldwide helps clients strategically navigate the customer lifecycle to deliver world-class acquisition, growth, retention and multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer care services. Our Quality Policy, simply stated, is, "We will meet or exceed our clients' expectations by adhering to our Absolutes of Quality and committing to continuous improvements. Our Absolutes of Quality form the basis for its daily business activities. Our Absolutes of Quality are: conformance con·for·mance n. Conformity. Noun 1. conformance - correspondence in form or appearance conformity agreement, correspondence - compatibility of observations; "there was no agreement between theory and to requirements; prevention, not appraisal; zero defects "Zero Defects" is a notional quality standard developed by Phil Crosby. Although applicable to any type of enterprise, it has been primarily adopted within industry supply chains wherever large volumes of components are being purchased (common items such as nuts and bolts are good ; and understanding of the price of non-conformance." www.telespectrum.com World Access "World Access is a global services company providing expert solutions in customer care to organizations in the travel, financial, health care and call center industries. Since the inception of total quality management (TQM (Total Quality Management) An organizational undertaking to improve the quality of manufacturing and service. It focuses on obtaining continuous feedback for making improvements and refining existing processes over the long term. See ISO 9000. ) at World Access, our philosophy and culture have been grounded in The Access Service Promises, which are: accessibility, commitment, courtesy, empathy empathy Ability to imagine oneself in another's place and understand the other's feelings, desires, ideas, and actions. The empathic actor or singer is one who genuinely feels the part he or she is performing. , solutions and service. The Access Service Promises are the framework of our training and rewards programs, and provide the basis of everything we do as an organization." www.worldaccess.com Bronze Award Several organizations issue awards with this name:
Advanced Data-Comm "Advanced Data-Comm understands that clients need a teleservices bureau that provides superior customer service while building a true business partnership. Advanced Data-Comm's commitment to clients is to maintain a straightforward honest approach that fosters trust and builds success. Advanced Data-Comm is fully committed (Law) committed to prison for trial, in distinction from being detained for examination. See also: Fully to client satisfaction and strictly adheres to service levels. Advanced Data-Comm maintains close contact with each client, analyzing daily results and long-term trends with advanced technology. The management team continually enhances services by improving operations, training and quality assurance procedures." www.advanced-data.com ChaseCom, LP "ChaseCom's goal is to provide underserved communities the opportunity to eliminate the 'digital divide,' and to supply quality products and services to help communities, businesses and households get connected and become a vital part of the exciting telecommunications age. ChaseCom was founded with the guiding principle of providing the highest level of quality and service to each client we partner with, and to provide that same high quality service to each of our client's clients. Our philosophy is to always give more than expected, whether the recipient is a client, an employee or the community." www.chasecom.net e-TeleQuest, Inc. "e-TeleQuest is a sales and relationship management organization specializing in customer communication solutions for our industry-leading partners. Our experience and attention to client satisfaction has enabled us to develop a philosophy and business model whereby quality results, not promises, are the foundation of our organization. e-TeleQuest takes a very proactive approach to quality. We require our call center managers and supervisors to monitor calls daily to provide immediate coaching and counseling. e-TeleQuest also has a trained Quality Assurance department that monitors calls remotely for our clients' baseline requirements." www.etelequest.net GC Services Limited Partnership "We're the oldest leading provider of collection and teleservices solutions, with more than 44 years of continuous ownership. The motto for our Quality First program is, 'Quality is always measured by the customer's experience.' We are effective in separating business requirements from customer-relations expectations. While both remain important to overall project success, it is the customer-relations expectations that drive our efforts to meet customer needs. Our Quality First program mandates that operators strive for 100 percent excellence 100 percent of the time." www.gcserv.com King TeleServices "At King, we are quality-focused and sales-driven. Our goal is to make the best use of our extensive resources to provide you with the highest quality of service. The Quality Assurance Department strives to evaluate and improve the information transmitted by the TSR (Terminate and Stay Resident) Refers to a program that remains in memory when the user exits it in order that it be immediately available at the press of a hotkey. to the authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: contact. The purpose of Quality Assurance is to improve the teleservices skills of the TSR and concurrently to ensure that the standards set forth by the client are met and surpassed. King TeleServices believes that quality is important on each and every call." www.king-teleservices.com Millennium Teleservices "Millennium Teleservices consistently ranks as the leading provider of integrated e-commerce and direct marketing solutions. We have a strategic methodology that enables us to partner with your company to develop a solution geared towards the convergence of Internet, e-mail, phone and fax customer contact channels. Millennium rakes a multifaceted mul·ti·fac·et·ed adj. Having many facets or aspects. See Synonyms at versatile. Adj. 1. multifaceted - having many aspects; "a many-sided subject"; "a multifaceted undertaking"; "multifarious interests"; "the multifarious approach to ongoing quality assurance throughout its call center operations. Our corporate QA department is responsible for the following areas: development of scripting for new projects; assessment and refinement of scripting for existing projects; compliance; and monitoring and training." www.mmtel.com MSA (Metropolitan Service Area) An urban area with at least 50,000 people plus surrounding counties. There are 306 MSAs and 428 RSAs (rural service areas) in the U.S. MSAs and RSAs are used to allocate cellular licenses. Solutions "MSA Solutions" mission is simple: to be your partner to provide innovative customer care and processing solutions. To achieve this mission, MSA provides customized customer relationship management and administrative services to the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , telecommunications and e-commerce industries. At MSA Solutions, we recognize that the delivery of quality involves all aspects of the business -- our people, our processes and our technological platforms. When it comes to quality and performance, we are 'pleased but never satisfied,' and this attitude is reflected at every level of the organization." www.msasolutions.com The Product Line, Inc. "Founded in 1982, The Product Line (TPL 1. TPL - Table Producing Language. "The Bureau of Labor Statistics Table Producing Language (TPL)", R.C. Mendelssohn, Proc ACM Annual Conf (1974). 2. TPL - Fleming Nielson. A concurrent functional language. 3. ) has a long-standing tradition as one of the premier providers of call center services to national and international corporations. TPL's extensive experience in the areas of customer acquisition, retention and satisfaction has enabled us to build solid business relationships with leading companies in a wide array of industries. Quality is the 'cornerstone' upon which TPL was built. Quality not only is a set of processes and checks but, more important, it's an attitude that molds the thought patterns and resulting actions of every person in the organization www.tpli.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. "RightNow Technologies is a leading provider of Web-based customer service solutions for the Internet and Intranet environments. For Web-connected organizations, we offer tools to support Web site operations with fully automated, online customer service, plus tools for online surveys, data analysis and marketing. We are driven by the use of OGSM OGSM Objectives, Goals, Strategies and Measurements OGSM Operator-to-General Support Maintenance (objectives, goals, strategies & measures), which are developed cooperatively by executive staff, line management and key employees in the organization. These are reviewed and updated quarterly during a daylong day·long adj. Lasting through the whole day. adv. Through the day; all day. Adj. 1. daylong - lasting through an entire day off-site meeting devoted exclusively to the task." www.rightnow.com Tele Danmark Call Center Europe "At TDC TDC Top Dead Center TDC Time-to-Digital Converter TDC Tabular Data Control TDC Total Development Cost TDC Texas Department of Corrections TDC The Discovery Channel TDC Torpedo Data Computer TDC Theater Deployable Communications Tele Danmark Call Center Europe we have specialized in representing our customers to the outside world -- a demanding task, which we are determined to solve with the highest possible degree of competence, service and efficiency. Our primary strength is to establish and develop a dialogue between you and your customers, so that you are able to release resources and concentrate on your main business areas. Our most important resource is our employees, who are responsible for the quality of their own performed work." www.callcentereurope.com |
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