NextPage partners with RightAnswers.NextPage recently announced its partnership with RightAnswers LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control in an attempt to offer RightAnswers' Knowledge-Paks with NextPage's knowledge management product, GetSmart Support KM. GetSmart provides knowledge management to allow IT help desks improve resolution times, reduce calls through self-service and capture and reuse knowledge. GetSmart can enable companies to index existing information from various sources in their native format, such as PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. , Microsoft Office, ODBC (Open DataBase Connectivity) A database programming interface from Microsoft that provides a common language for Windows applications to access databases on a network. , HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. , XML and Lotus Notes. These knowledge bases can be configured in hours or days, and technicians can search all their knowledge sources in GetSmart with a single search. Technicians can also enhance the search by limiting the search to a specific topic area, performing a Boolean or phrase search, navigating the table of contents, viewing solution excerpts with hit highlighting and more. www.nextpage.com/www.rightanswers.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion