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NextNine Service Automation v3.5 available immediately.


NextNine, a provider of automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
, remote service and support solutions for business-critical systems, has announced the immediate availability of NextNine Service Automation (NSA NSA
abbr.
National Security Agency

Noun 1. NSA - the United States cryptologic organization that coordinates and directs highly specialized activities to protect United States information systems and to produce foreign
) version 3.5. This software is designed to offer significant enhancements for facilitating improved workflows and system efficiency, "providing technology vendors with a tremendous competitive advantage."

"NextNine Service Automation version 3.5 [...] offers support professionals new tools that enable them to realize valuable, once-unattainable returns on their investment, such as enhanced organizational efficiency, increased system uptime, reduced Mean Time to Repair, and significantly reduced service and support costs," said NextNine CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  Adi Dulberg in the company's announcement.

[ILLUSTRATION OMITTED]

NextNine's technology aims to assist customers in achieving higher levels of service delivery at the lowest possible cost. NSA's platform enables proactive monitoring, automatic problem escalation es·ca·late  
v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates

v.tr.
To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf.

v.intr.
, self-healing and remote secure access--functionality for significantly increasing system availability and customer satisfaction while simultaneously improving the efficiency of an organization's support mechanism.

NSA version 3.5 enhancements include the following: Customer Site Dashboard (1) See Mac Dashboard.

(2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard.
; basic diagnostics; improved remote access; extended file distribution; enhanced security; and extended API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. .

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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Customer Experience Management
Publication:Customer Interaction Solutions
Date:Jul 1, 2005
Words:178
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