Nexidia Signs Enterprise Software License Agreement With BlueCross BlueShield of Tennessee.

Agreement Follows QuickStart Program Which Identified Significant Cost-Savings Opportunities With Nexidia's Patented Speech Analytics Software

ATLANTA -- Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced a software license agreement with BlueCross BlueShield of Tennessee to install Nexidia's award-winning speech analytics solutions across the organization's customer service center operations.

With Nexidia Enterprise Speech Intelligence (ESI) 7.0--the company's next-generation version of its flagship speech analytics solution--BlueCross BlueShield of Tennessee expects an enhanced member service experience, as well as a rapid return-on-investment.

BlueCross BlueShield of Tennessee utilized Nexidia's QuickStart program to evaluate the ESI application without ever having to install any software. The process started with a Proof of Concept, a two-week engagement using BlueCross's own audio to explore and prove-out the most likely opportunities for cost savings.

The Proof of Concept was followed by a three-month OnDemand QuickStart engagement in which Nexidia hosted a daily stream of BlueCross recordings in its secure data center. Nexidia professional services team worked with BlueCross to implement call driver and average handle time analysis in the following areas: reprocessed claims, plan to plan unit calls, medical records calls, duplicate claims calls, and several other areas. During the three month term of the QuickStart, BlueCross identified specific process improvements that promise significant annual cost savings.

"We worked with Nexidia speech analytics to evaluate our call center efficiency and equipment and the impact on both our customer satisfaction and our bottom line," said Henry Smith, senior vice president and chief-of-staff of the commercial operations unit at BlueCross BlueShield of Tennessee. "The QuickStart process was a helpful tool to help us understand the product and the advantages Nexidia provides. The bottom line is better service for our customers, and lower operating costs for us."

Serving Tennessee for more than 60 years, independent and not-for-profit BlueCross BlueShield of Tennessee today serves nearly 3 million people across the state with affordable health plan coverage and insurance products. Headquartered in Chattanooga, it is the state's largest health benefit plan company, paying 65 million claims and more than $17 billion in benefits annually. Under the agreement with Nexidia, BlueCross BlueShield of Tennessee will help establish a "Center of Excellence" to help educate health insurance and related industries on the benefits of speech analytics solutions.

"Going through our full QuickStart program, BlueCross BlueShield of Tennessee was able to quickly see first-hand the value speech analytics can bring their business," commented John Willcutts, president and CEO of Nexidia Inc. "We're excited to work with them on the Center of Excellence so other Blue plans can recognize the role speech analytics plays in increasing the effectiveness of their customer service centers."

About Nexidia

Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.