Newcastle City Council Turns to Quovadx for Total Integration of Legacy Applications; City Officials Praise QUOVADX Technology, Noting Substantial Improvements in Customer Service, Operations and Functionality.Business Editors/High-Tech Writers ENGLEWOOD, Colo.--(BUSINESS WIRE)--June 11, 2003 Quovadx, Inc. (Nasdaq: QVDX), a leading provider of software and services enabling Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. Anywhere, today announced that Newcastle City Council, a large unitary authority A unitary authority is a type of local authority that has a single tier and is responsible for all local government functions within its area or performs additional functions which elsewhere in the relevant country are usually performed by national government or a higher level of in the United Kingdom serving 260,000 Newcastle citizens, is utilizing QDX(TM) Platform V Screen Rejuvenator to integrate legacy applications and data with its existing Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) software, the Lagan Lagan (lăg`ən), river, c.40 mi (60 km) long, rising in Slieve Croob, SE Northern Ireland. It flows NW, then NE past Lisburn to Belfast Lough at Belfast. FrontLine front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. (TM) solution. The QUOVADX(TM) solution is helping the City Council improve the full range of Council Tax services it offers citizens, including creating new accounts, making payment arrangements and applying for discounts. This initiative has already resulted in an increase in customer satisfaction levels from 91% to 95.3%. Having recently consolidated, Newcastle City Council's Customer Service Center required a new streamlined approach that would avoid the time consuming and labor intensive Labor Intensive A process or industry that requires large amounts of human effort to produce goods. Notes: A good example is the hospitality industry (hotels, restaurants, etc), they are considered to be very people-oriented. See also: Capital Intensive, Trading Dollars process of forwarding inquiries to other departments to fulfill customer requests. In essence, the Council was interested in integrating its legacy systems under one common platform. Screen Rejuvenator delivered the deep integration the Council was looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. , giving the team direct access to live data from multiple back office applications on one screen. "Screen Rejuvenator was the answer to our need for a legacy integration tool," notes Neil Glendinning, an information and communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry business manager within Newcastle City Council. "Screen Rejuvenator dramatically improved efficiencies in recording contact details and outstanding balances for Council taxpayers. It allows us to rapidly move through the screens in our legacy system and exchange data with the Lagan FrontLine solution in a matter of seconds." In just over six months, Screen Rejuvenator's back office integration with the CRM solution was successfully implemented and is efficiently operating over a wide range of core Council services. By using Screen Rejuvenator to integrate the legacy system with the FrontLine, Newcastle customer service officers can now provide full Council tax services, housing rents inquiries, housing arrears inquiries, housing lettings inquiries and benefits information directly from the mainframe. "Newcastle needed a solution that would not touch the source code but recognize the business processes stored in this core system," said Jason McGowin, product manager at Quovadx. "Because Screen Rejuvenator is a non-invasive solution that eliminates the need to change legacy code, Newcastle was able to integrate the legacy data with its CRM solution without incurring high costs and lost information. Newcastle avoided the inefficient, expensive manual process of retrieving data from multiple back-end legacy systems." About Quovadx, Inc. Quovadx is a trusted provider of software and services enabling Web Services Anywhere. The company provides end-to-end business infrastructure software and services, including consulting, transaction hosting and operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. for business-critical applications. QUOVADX technology helps more than 3,000 healthcare, media & entertainment and other organizations streamline business processes, solve difficult process integration challenges and unlock the value of legacy system investments to achieve rapid return on investments. Headquartered in Englewood, Colorado Englewood is a city in Arapahoe County, Colorado, USA. As of 2005, the city is estimated to have a total population of 32,350.[5] It is part of the Denver-Aurora Metropolitan Area. , Quovadx operates internationally with locations in nine major U.S. metropolitan cities and one in the United Kingdom. For more information, please visit http://www.quovadx.com. QUOVADX and QDX are trademarks of Quovadx, Inc. All other company and product names mentioned may be trademarks of the companies with which they are associated. |
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