New versions of Talisma Contact Centre Suite and CRM Suite. (E-Commerce).Talisma have released the latest versions of its Contact Centre and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Suites. Featuring a unified agent desktop, the Talisma Contact Centre Suite allows customer service representatives to serve customers through all communication channels, including phone, fax, e-mail, chat, VoIP and Web self help. The new CRM Suite delivers new features across its service, sales and marketing applications. Built from one integrated code base of software, both suites are flexible, scalable and integrate with existing enterprise applications. New Features include: Redesigned Net-Architected Web Client: The Talisma Web client has been redesigned on the improved Microsoft ASP.NET platform. XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. is used as the medium of communication between server and clients and the front-end is built on configurable XSL (eXtensible Stylesheet Language) A standard from the W3C for describing a style sheet for XML documents. It is the XML counterpart to the Cascading Style Sheets (CSS) in HTML and is compatible with CSS2. templates. This version of the Web Client also supports distribution of the Web server onto multiple servers for higher loads and larger number of users. Load Balancing and Failover Support for Talisma Chat: Talisma balances chat load across multiple servers, providing failover backup and scaling the performance of Talisma Chat Server to handle concurrent sessions. Support for Talisma on Clustered SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. databases: Talisma CRM and Contact Centre Suite support Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. 2000 in a clustered mode, providing increased reliability, uptime, and failover. Contact Centre Dashboard: Talisma Dashboard delivers access to company-wide data, aggregated from multiple disparate applications, and presented in a standard Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . It also provides a framework for a custom view to meet the needs of an individual contact centre, as well as company-wide access for service, marketing and sales. www.talisma.com |
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