New Wainhouse Research Report on Collaboration Managed Services.BROOKLINE, Mass. -- A new report from Wainhouse Research, A Buyer's Guide to Collaboration Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , reviews the current trends and issues in the rapidly evolving world of managed services for companies looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. next-generation support solutions for their rich media collaboration tools and videoconferencing systems. The market study is intended to help end users understand the risks and rewards of using managed service providers and to assist prospects in evaluating the different approaches that are taken by different types of providers. A Buyer's Guide to Collaboration Managed Services includes an overview of collaboration services and the conferencing managed service provider (cMSP) industry in addition to guidelines for selecting a collaboration managed services provider. The report reviews many of the major MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. players and provides a graphical portrayal of each vendor's services focus. Companies covered include Applied Global Technologies, Avaya, BT, Cisco, CityIS (UK), EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , HP, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. , IVCi, ServicePoint (Australia), SPL (1) (Systems Programming Language) The assembly language for the HP 3000 series. See assembly language for an SPL program example. (2) (Structured Programming Language) See structured programming. 1. Integrated Solutions, Talk & Vision (Netherlands),Virtela Communications, the Whitlock Group, Wire One Communications, and York Telecom. These vendors are expected to generate over $200 million in services revenues in 2006. "The rich media communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. is undergoing some dramatic transitions," comments Wainhouse Research Managing Partner and report co-author Andrew W. Davis. "As unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , videoconferencing, IM, web, and VoIP are coming together, customers are looking for experts to help them deploy these sophisticated solutions. And not just design and installation services, but operational support as well. The new breed of collaboration managed services providers is well-suited to step into this emerging support gap, and we believe the market will exceed $260 million worldwide in 2006 for these services." Adds Wainhouse Research analyst and report co-author Alan Greenberg, "cMSPs are becoming more innovative and more expansive as they react to customers' demands, particularly in terms of pricing scenarios and bundled offerings. We think more and more end users will be interested in end-to-end and cradle-to-grave services as collaboration solutions become more integral to their business processes." A Buyer's Guide to Collaboration Managed Services is over 80 pages in length with approximately 24 figures. A single user copy is available for $149. An unlimited site license is available for $749. Details are available at www.wainhouse.com/reports. Wainhouse Research is an independent market research firm that focuses on critical issues in rich media and unified communications. The company conducts multi-client and custom research studies, provides strategy advice to vendors and end users, publishes a variety of reports and a free newsletter, and delivers public and private seminars. |
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