New Version of FootPrints Live eSupport Solution Helps Organizations Deliver Interactive, On-Demand Customer Service over The Internet.EDISON, N.J. -- Hosted Solution Includes VoIP, White Board, File Transfer Capabilities, and Other Collaboration Features to Improve Service Desk Workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. and Speed Problem Resolution UniPress Software, Inc., a leading provider of web-based service desk automation software targeting the mid-market, today unveiled the latest version of its FootPrints Live eSupport(R) solution. An add-on module to its flagship FootPrints(R) service desk solution, the new FootPrints Live eSupport combines an intuitive, web-based interface with VoIP, white board, and file transfer capabilities with the existing screen-sharing and chat features, making it even easier for agents to troubleshoot To find out why something does not work and to fix the problem. Troubleshooting a computer often requires determining whether the problem is due to malfunctioning hardware or buggy or out-of-date software. See debug. and resolve support issues. As a hosted solution, organizations can quickly deploy this interactive, on-demand capability within their existing FootPrints service desk without requiring any IT infrastructure. Powerful Collaboration FootPrints Live eSupport includes new collaboration features that allow organizations to deliver seamless and efficient one-to-one and one-to-many support. The new VoIP features allow agents and customers to talk via the Internet using voice- and sound-enabled computers, and enables organizations to reduce their telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and call center costs. The new version of FootPrints Live eSupport includes enhanced file sharing Copying files from one computer to another. See peer-to-peer network, file sharing protocol and file and printer sharing. and white board capabilities to further enhance collaboration sessions. With these features, agents can automatically download software patches and other files to a computer in real-time. Additionally, agents and customers can utilize the white board to conduct virtual meetings and online demonstrations. One-to-One Online Support In addition to enhanced collaboration offerings, the new version of FootPrints Live eSupport provides powerful one-to-one support solutions to address on-demand customer service over the Internet. Customers can visit a web site and request live help from within a FootPrints self-service session, and instantly start a text chat with an available support agent. Through remote control functionality, agents are able to access the respective desktop - once permission is granted - and within seconds, troubleshoot and resolve problems. Available in a hosted format and requiring no internal IT infrastructure, FootPrints Live eSupport is an attractive option for small and mid-market organizations that need to provide online customer service and support, but do not have the staff levels or IT resources required to manage and administer such a solution internally. "The FootPrints Live eSupport solution provides many new capabilities to help service and support personnel easily communicate with customers and users via the Internet, and pinpoint and resolve problems faster, ultimately saving time and improving service levels," said Mark Krieger, President of UniPress Software. "This new version offers many comprehensive one-to-one and one-to-many collaboration features that will help organizations expand the capabilities, efficiency, and effectiveness of their service and support operations." Pricing & Availability Available today, pricing for the FootPrints web-based service desk begins at $3,995 for an initial three-agent starter pack A starter pack (or starter deck) is a sealed package of cards or figurines, designed to serve as the beginning of a collection, in collectible card games and collectible miniature wargames. Starter packs usually contain a fairly large number of items. . FootPrints Live eSupport is an add-on module and is available starting at an annual fee of $2,500 for up to 8 agents. UniPress provides discounts for educational institutions, non-profit organizations A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. , and government agencies. FootPrints products are also available on the GSA (1) (Global mobile Suppliers Association, Sawbridgeworth, U.K., www.gsacom.com) A membership organization of suppliers of GSM products and services. Its goal is to promote GSM as the worldwide mobile communications standard. See GSM Association and GSM. schedule under contract number GS-35F-0391L. Contact UniPress for additional product and pricing information at 732-287-2100 or info@unipress.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP BHP blood hydrostatic pressure; the pressure exerted by the blood cells and plasma in the capillaries. Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com. |
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