New Tool to Streamline PC Repairs Now Available from CompTIA.Standard Error Codes aimed at giving manufacturers better insight into service issues OAKBROOK TERRACE, Ill. -- The Computing Technology Industry Association See CompTIA. (CompTIA), the leading trade association for the world's information technology (IT) industry, today announced the availability of a new tool for technicians servicing personal computers and related equipment. The Standard Error Codes developed by CompTIA and its members are aimed at helping manufacturers of computers and peripheral equipment and their service personnel to gain better insight into service issues and trends affecting their products. "Information collected through the use of these codes makes it easier for manufacturers to perform analysis of the symptoms reported by customers experiencing problems," said Richard Rysiewicz, vice president, services, CompTIA. "Manufacturers have the ability to track specific parts from service call initiation through resolution; and back to the component manufacturer." It is expected that greater use of the codes will also allow manufacturers to reduce the volume of "no problem found" service incidents, when parts are replaced even though it is subsequently determined that they are not defective. Service providers can use the data collected using the Standard Error Codes to analyze their own repair experiences and trends. Service technicians use a series of numeric numeric see numerical. numeric cluster see ten-key pad. codes to identify the attributes of the service incident, including: * Primary operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. installed on the device being serviced * Mode of failure (intermittent intermittent /in·ter·mit·tent/ (-mit´ent) marked by alternating periods of activity and inactivity. in·ter·mit·tent adj. 1. Stopping and starting at intervals. 2. , continuous, etc.) * Actions taken by the services technician * Symptom symptom /symp·tom/ (simp´tom) any subjective evidence of disease or of a patient's condition, i.e., such evidence as perceived by the patient; a change in a patient's condition indicative of some bodily or mental state. of failure mode that caused the customer to request service. The original Standard Error Codes were developed by CompTIA in the mid-1980s as a guide for PC repair technicians. Prior to their creation, manufacturers and their service representatives had no simple way to categorize cat·e·go·rize tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es To put into a category or categories; classify. cat problems. The new codes were developed with the involvement of more than a dozen companies, including Best Buy, Canon, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , CompuCom, DecisionOne, Dell, Fujitsu Siemens (Fujitsu Siemens Computers, Inc. (USA), Milpitas, CA, www.fujitsu-siemens.com) Fujitsu Siemens Computers USA is a wholly owned research and development subsidiary of Fujitsu Siemens Computers. , Gateway, HP, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Lenovo, Packard Bell See Packard Bell NEC. , Sharp, Sony, Toshiba, Unisys, and Xerox. Many of these companies require service technicians who repair their equipment under warranty to use the Standard Error Codes, while others strongly recommend that they be used. More information on the Standard Error Codes is available at http://www.comptia.org/sections/services/error_codes.aspx. The Standard Error Codes were developed as part of the CompTIA Services and Support Group. This group provides a formal structure and method for IT service executives representing manufacturers, resellers, service providers, distributors, parts providers, and logistics companies to resolve issues and establish standards for the technology service and support industry. For more information on the CompTIA IT Services and Support Group, please visit http://www.comptia.org/sections/services/default.aspx. About CompTIA In 2007, the Computing Technology Industry Association (CompTIA) is celebrating its 25th anniversary. Just as the IT industry it serves has grown, CompTIA has also enjoyed remarkable growth over the past 25 years. The organization was founded by representatives of five micro-computer dealerships working together to find better ways to do business. Today, CompTIA has more than 22,000 member companies in over 100 countries around the world; and serves as the voice of the world's $1 trillion-plus IT industry. CompTIA is committed to advancing the long-term success and growth of the IT industry by helping organizations maximize the benefits they receive from their investments in technology; and by helping individuals to obtain the skills and credentials CREDENTIALS, international law. The instruments which authorize and establish a public minister in his character with the state or prince to whom they are addressed. If the state or prince receive the minister, he can be received only in the quality attributed to him in his credentials. they need for productive careers in IT. For more information, please visit: www.comptia.org. |
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