Network Learning Masters - Microsoft Solutions Provider and Novell Platinum Partner - Chooses Control-F1 for Worldwide eSupport Solution.Business Editors CALGARY, Alberta--(BUSINESS WIRE)--Nov. 14, 2000 eSupport Solution Allows NLM Software that runs in a NetWare server. Although NetWare servers store DOS and Windows applications, they do not execute them. All programs that run in a NetWare server must be compiled into the NLM format. They are typically written in C and use Novell's libraries. to Increase Help Desk Technician Efficiency by 150% Control-F1, the eSupport software company, today announced that Network Learning Masters (NLM) of Edmonton, Alberta, the award-winning Novell and Microsoft training and solution provider, has chosen Control-F1 to help extend NLM's business into the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe. Control-F1's eSupport software has enabled NLM to increase its help desk productivity by 150%, making it possible for the company to effectively deliver software support and provide remote training solutions to customers all over the world. Control-F1 is an award-winning eSupport software solution that uses Internet-based communication, diagnostic, system management and collaborative tools to enable support technicians to provide assisted technical support through a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . NLM is using Control-F1 to provide eSupport through a branded eSupport portal. With Control-F1, NLM is providing technical support to groups as diverse as Georgetown University Georgetown University, in the Georgetown section of Washington, D.C.; Jesuit; coeducational; founded 1789 by John Carroll, chartered 1815, inc. 1844. Its law and medical schools are noteworthy, and its archives are especially rich in letters and manuscripts by and - Washington D.C; Wagner College Wagner was recently declared by the Princeton Review 2008 366 Best Colleges as having the 2nd best college theater in the nation. The 2008 Review also named it among the top 10 in "College with the Most Beautiful Campus. - Staten Island Staten Island (1990 pop. 378,977), 59 sq mi (160 sq km), SE N.Y., in New York Bay, SW of Manhattan, forming Richmond co. of New York state and the borough of Staten Island of New York City. , New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of ; Stamford College - Stamford, U.K.; Eksjo Kommun School - Sweden; Faculty of Law - University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries. ; Red River College Red River College is located in Manitoba and offers diploma, certificate, and apprenticeship programs in the applied arts, applied sciences, and various trades. It has a number of campuses located in Winnipeg, Gimli, Steinbach, Portage la Prairie and Winkler. - Winnipeg, Manitoba; Devry College - New Jersey; Helsinki Polytechnic - Finland, and others. "By adding Control-F1 to the services provided by our group of technology cluster partners, NLM's customers have access to outstanding solutions provided by like-minded companies," said Aldo Zanoni, president of NLM. "In using a team of industry-leading partners, we are able to deliver a global support solution. We can now ensure that companies wanting to leverage our Microsoft, Novell and HP partner solutions receive the help they need, no matter where they are located." Zanoni adds, "We implemented Control-F1 for two simple reasons: first, through the web, we can provide eSupport services to anywhere in the connected world. The most recent example was the complete remote setup and support of a 4,000-user installation at Devry College in North Brunswick, New Jersey. This implementation wouldn't have been possible without Control-F1. Second, by using Control-F1, we create a level of support efficiency that we have never before been able to deliver. This software allows a four-person team to deliver the same level of service as a six- or seven-person help desk." "We have been working with Aldo Zanoni and NLM for quite some time," said Veer Gidwaney Veer Gidwaney (born 1979) is a Canadian entrepreneur. He is the co-founder and former Chief Executive Officer of Control-F1 Corporation, which was acquired by Computer Associates in 2006. He currently works for CA as vice president of sales strategy and execution. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Control-F1. "Control-F1 is important to NLM because it allows the company to expand its business and provide cost-effective support to customers all over the world. NLM was an early adopter of the technology." "We started out in the technology business as a training company. When NLM became part of the Omni Solutions Group Technology Cluster, we needed to find tools to sustain our competitive advantage. Using leading-edge technology like Control-F1 has made a big difference to our expansion plans," said Zanoni. "I saw Control-F1 early in its development cycle. I knew that Control-F1, with its ability to remote control a customer's computer from anywhere in the world, combined with a wide range of diagnostic and system management tools, was the product to support our goals. My customers can continue to be productive while their computer problems are diagnosed and fixed in the background. As a result, support time does not equal downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. . That's a critical value proposition that Control-F1 gives us the power to deliver." About Control-F1 Control-F1 (www.control-f1.com) is an award-winning eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. , outsourced support providers and corporate help desks. Control-F1 empowers companies, regardless of size, with the ability to provide "live, assisted, web-based" technical support any time, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1's flagship CF1Live web site to brand, host and rent an eSupport Portal. Control-F1 is a Best-in-Class winner of the 2000 Users' Choice Awards. About Network Learning Masters Founded in 1993, NLM (www.nmasters.com) has become Edmonton's premier Microsoft and Novell training partner. In the spring of 1999, Aldo Zanoni, along with Mr. Bob Vergidis, founded DevStudios (www.devstudios.com), a cutting-edge e-commerce training, consulting and incubation company. That same year, NLM's technology support division was spun off as Omni Technology Solutions (Omni-TS). Together, these three companies have created the Omni Solutions Group Technology Cluster. The cluster plans to make extensive use of ControlF1 software to continue its expansion. |
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