Netopia eCare Reduces Support Costs and Increases Sales for Legacy Software.EMERYVILLE, Calif. -- Netopia, Inc. (Nasdaq:NTPA NTPA National Tractor Pull Association NTPA New Trades Processing Architecture NTPA Naval Technical Proficiency Assist ), a market leader in broadband service See broadband and broadband service provider. assurance solutions, announced that software provider Legacy Software has greatly reduced support and training costs for its flagship BakeSmart bakery management software by using Netopia's eCare remote support solution. "eCare reduced our training and support time for BakeSmart by two-thirds," said Ray Clements, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Legacy Software. "Not only does this give me more time to pursue new business, eCare also eliminates travel time and costs, since I no longer need to spend two days traveling back and forth to do a two-hour demonstration. With eCare, I can remotely present our software to sales prospects as effectively as if I were sitting with them in person." BakeSmart is a comprehensive application for retail and wholesale bakeries that handles all aspects of operations, from point-of-sale transactions to integrated inventory management. It is currently installed at hundreds of bakeries of all sizes throughout the US, on both PC and Macintosh platforms. Legacy Software can help even the least tech-savvy customer with eCare's multiple options for session initiation. BakeSmart customers and Legacy Software support staff can connect on demand via the Web through eCare to resolve issues quickly. "Our BakeSmart customers have mission-critical problems - if they can't process a credit card sale or book an order, they are losing money," Clements said. In addition, support staff can instigate To incite, stimulate, or induce into action; goad into an unlawful or bad action, such as a crime. The term instigate is used synonymously with abet, which is the intentional encouragement or aid of another individual in committing a crime. a remote session by e-mailing a customer a URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. that links directly to an eCare session, minimizing the need to walk a customer through step-by-step connection instructions. Because eCare is 100% permission based, customers maintain full control of their customer support sessions and can disconnect at any time. The company also uses Netopia's Timbuktu[R] Pro remote control software to access a customer's server after business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a , allowing staff to continue troubleshooting without requiring the customer's constant attention. "eCare gives Legacy Software the flexibility to support an expansive network of users Co whether customers or sales prospects, the computer-literate or those not familiar with the Internet, PC or Mac users Co which helps to improve customer satisfaction, increase sales, and reduce support costs," said Christopher Thompson, vice president of marketing at Netopia. "Service providers, call centers, and software developers like Legacy Software can rely on Netopia eCare to provide a superior level of customer support for desktop and desktop-peripheral systems by using eCare to show rather than tell a customer how to resolve an issue. It saves time and frustration for the support professional and the customer." The Legacy Software customer story is available on the Netopia web site. About Netopia Netopia, Inc. delivers broadband service assurance solutions through high-performance broadband customer premises equipment See CPE. and carrier-class remote device management and support software. Netopia's broadband gateways feature advanced technology, high reliability, and remote manageability to assure delivery of triple-play and IPTV (Internet Protocol TV) Also called "TV over IP," IPTV delivers scheduled TV programs and video-on-demand (VOD) via the IP protocol and digital streaming techniques used to watch video on the Internet. services. Netopia's service assurance software platforms empower carriers, service providers, and enterprises with remote device management, centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. support, and value-added services to speed deployment of innovative new broadband applications across home and business networks. Netopia has established strategic distribution relationships with leading carriers and broadband service providers An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1. , including AT&T, BellSouth, Covad Communications, eircom, Swisscom, and Verizon. Headquartered in Emeryville, Calif., Netopia's common stock is listed on the NASDAQ Capital Market Originally called the NASDAQ Small Cap Market, NASDAQ announced a name change to the NASDAQ Capital Market on September 27, 2005. [1] The NASDAQ Capital Market exists for securities of smaller, less-capitalized companies (small caps) that do not qualify for under the symbol "NTPA". Further information about Netopia can be obtained via phone at (510) 420-7400, fax at (510) 420-7601, or on the Web at www.netopia.com. All company names, brand names, and product names are trademarks of their respective holder(s). Timbuktu Pro 8.6 works with Skype software. This product uses the Skype API but is not endorsed or certified by Skype. Skype is a trademark of Skype Technologies S.A. in Luxembourg and other countries. Timbuktu is a registered trademark belonging to Netopia, Inc., registered in the U.S. Patent and Trademark Office and other countries. |
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