Netonomy, Nuance Ink Marketing Deal.Netonomy, Inc., a provider of self-service and e-commerce solutions for the wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. industry, announced a global joint marketing agreement with Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that , a provider of voice Web software. MyNetonomy customer managed relationship (CMR CMR Crude mortality rate, see there ) software will be co-marketed with Nuance's speech recognition, voice authentication and text-to-speech software to provide communications service providers with voice-enabled interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) functionality that can be accessible to subscribers from any telephone at any time. Subscribers can securely access their accounts through the personalized MyNetonomy portal via natural language voice commands in addition to menu-driven IVR. The addition of a Nuance-powered MyNetonomy customer touch point is intended to improve customer service, satisfaction and retention, increase revenue, enable efficient roll-out of value-added services and enable more cost-effective call center management. |
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