NetSuite announces new CRM+ functionality.NetSuite This article has multiple issues:* It does not cite any references or sources. Please help improve this article by citing reliable sources. , Inc., a player in the sharply competitive on-demand CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. market, today unveiled a set of new features for its CRM+ product. New functionalities allow for the tracking of multiple quotas and forecasts, as well as the associated commission plans. The new features enable quotas, forecasts and commission plans to be driven using additional metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that map to the way sales forces are generally managed. NetSuite states that the new CRM+ forecasting capabilities are not possible with many other SFA See sales force automation. SFA - Sales Force Automation applications since competitors' solutions are not built to handle sales transaction-related processes such as booked orders or incentive compensation. CRM+ is built on the foundation of NetSuite's Order Management & Commissions platforms, and the new capabilities allow companies to measure sales teams using more than just gross metrics of total sales or total bookings. NetSuite provides examples of how this functionality is useful: many companies desire to have one quota quota In international trade, a government-imposed limit on the quantity of goods and services that may be exported or imported over a specified period of time. Quotas are more effective than tariffs in restricting trade, since they limit the availability of goods rather for product sales, and another for services sales. Companies that offer an ongoing subscription service may wish to provide incentive for their sales force on the revenue recognized from a single year of a contract, as well as the total value of the booked order. www.netsuite.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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