NetScout Wins Award for Excellence in Customer Satisfaction for Third Consecutive Year.Omega Management Group Once Again Honors NetScout with NorthFace ScoreBoard(SM) Award for Excellence in Customer Support and Sales Process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. WESTFORD, Mass. -- NetScout Systems, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : NTCT NTCT Negative Temperature Coefficient Thermistor ), the industry pacesetter for advanced network and service assurance solutions, announced today that it has received a third consecutive NorthFace ScoreBoard(SM) Award for customer satisfaction excellence throughout 2006 from Omega Management Group Corp. NetScout again was recognized for outstanding customer support, and for the first time, for excellence in the sales process as well. Recognized experts in customer loyalty management programs, Omega regularly conducts customer surveys and awards NorthFace ScoreBoard status to those companies whose customers give satisfaction ratings of 4.0 or higher out of a possible 5.0 in key areas of customer service. Omega's market research indicates that achieving a 4.0 rating or above over an extended period of time is clear evidence of customer loyalty. Consistent satisfaction at this level essentially locks in profitable long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. customer relationships and significantly raises the bar for competitors. NetScout achieved high ratings in the customer support category based on its technical support team's responsiveness, communications, expertise, professional attitude, and overall relationship with customers. NetScout's sales team was similarly recognized for its excellence in the sales process category, based on its responsiveness and availability, expertise, setting appropriate product expectations, and overall relationships with customers. "NetScout has once again demonstrated exemplary service through its customers' ratings and a firm commitment to exceeding customer expectations," said John Alexander Maraganis, president & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Omega. "This award, especially for the third consecutive year, is clear proof that NetScout is executing well on its commitment to its customers." "We are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. to be recognized by our customers once again," said June Nugent, director of Knowledge Resources for the Customer Satisfaction program at NetScout. "The Omega survey allows us to consistently report and measure our ongoing relationship with users; we use the results to continuously improve our products, processes, and communications with our customers." NetScout will receive the award at Omega's annual Symposium symposium In ancient Greece, an aristocratic banquet at which men met to discuss philosophical and political issues and recite poetry. It began as a warrior feast. Rooms were designed specifically for the proceedings. for Customer Operations & Relationship Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. (SCORE) Conference running from June 11-13 at the Seaport Hotel in Boston. About NetScout Systems NetScout Systems, Inc. (NASDAQ: NTCT) has been the industry pacesetter for advanced network and service assurance solutions for over a decade, and counts the world's largest enterprises, government agencies, and service providers among its customers. Enterprise and government IT organizations deploy NetScout's nGenius([R]) Performance Management System to increase service levels to their users by reducing or preventing service disruptions. Service providers depend on NetScout's proven IP performance management technology and expertise to protect the quality of their customers' experience with IP-based services. NetScout is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own and has offices worldwide. Further information is available at http://www.netscout.com. NetScout and the NetScout logo, nGenius, and Quantiva are registered trademarks of NetScout Systems, Inc. The CDM 1. CDM - Content Data Model 2. CDM - Code Division Multiplexing logo, MasterCare, Progressive Analytics and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs. |
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