NetQoS VoIP Monitor v1.1 Improves VoIP Performance and Planning.Enhanced Troubleshooting and Reporting Plus SIP Support Help IT Professionals Solve VoIP Problems Faster and Plan for Growth
ORLANDO, Fla. -- As network engineers and IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. professionals expand VoIP pilots into organization-wide deployments, performance management becomes more critical. NetQoS([R]) Inc. has launched NetQoS VoIP Monitor v1.1 with additional reporting and troubleshooting capabilities, along with support for SIP, to help monitor and improve VoIP call setup and call quality in existing deployments and plan for expansions.
"NetQoS VoIP Monitor is the only product that unites VoIP quality of service with network performance to provide metrics for end-user call quality of experience and facilitate targeted troubleshooting," said Steve Harriman, vice president of marketing for NetQoS. "This newest version of VoIP Monitor includes automatic and on-demand investigations to speed problem diagnosis as well as enhanced trend reports to aid planning for future deployments."
NetQoS VoIP Monitor v1.1 Capabilities:
SIP Support: VoIP Monitor v1.1 adds support for SIP, a key building block for the move to unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. . By supporting SIP today in a Cisco IP telephony environment, VoIP Monitor lays the groundwork for future SIP-based solutions.
Automatic and On-demand Problem Investigation: VoIP Monitor v1.1 facilitates faster troubleshooting by offering automatic investigations when a VoIP performance threshold, such as delay to dial tone, is exceeded, tracing the call signaling path and comparing it to an automatic baseline. The user can also initiate an investigation on demand at any time.
Capacity Planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. Reports: To help both operators and engineers evaluate or plan additions to a current VoIP implementation, VoIP Monitor v1.1 provides enhanced reports for tracking call activity, including information about call volume, call quality, call failures, grade of service, and gateway utilization. These new reports enable IT professionals to view capacity across the entire enterprise or for a specific location or gateway and can be used to determine busy-hour call attempts (BHCA (Busy Hour Call Attempts) The number of times a telephone call is attempted during the busiest hour of the day. See busy hour. ) and busy-hour call completions (BHCC BHCC Bunker Hill Community College (Massachusetts)
BHCC Busy Hour Call Completions
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BHCC Brighton Hill Community College (UK) ) on the network. In addition, the reports provide a view of the effects of call volumes on call performance and help track trends in call setup failure rates. Utilization reports, which include per-interface statistics and identify individual channels, are especially useful for negotiating contracts with service providers.
"Converged Voice over IP technology is becoming mainstream in call centers and in self-service solutions, and we plan to use NetQoS VoIP Monitor to ensure that our customers are getting optimal performance," said Thomas Harsh, director of application development and monitoring for eLoyalty's Austin-based Call Center Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality group, CCMS CCMS Computing Center Management System
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CCMS Cerebrocostomandibular Syndrome . "In addition, the NetQoS Performance Center provides us with one platform to both manage VoIP and ensure that all the other applications across the WAN are meeting expected service levels."
With NetQoS VoIP Monitor as part of its product suite, the NetQoS Performance Center provides a complete solution for managing an enterprise VoIP system alongside all other business-critical applications by enabling IT professionals to:
* Obtain metrics on call signaling/setup protocols
* Gauge the quality of voice calls
* Measure response times to show the impact of VoIP on existing applications and vice versa VICE VERSA. On the contrary; on opposite sides.
* Determine the volume of VoIP traffic across the WAN - including who is using it and when - to ensure adequate bandwidth for VoIP traffic and other business-critical applications
* Monitor the health and availability of VoIP devices
* Perform active VoIP testing/monitoring via Cisco IP SLA (1) (StereoLithography Apparatus) See 3D printing.
(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. to measure VoIP jitter A flicker or fluctuation in a transmission signal or display image. The term is used in several ways, but it always refers to some offset of time and space from the norm. For example, in a network transmission, jitter would be a bit arriving either ahead or behind a standard clock cycle , latency, and packet loss
VoIP Monitor v1.1, a recent winner of the Unified Communications([R]) Magazine's 2007 Product of the Year Award, is available now at a starting price starting price n (COMM) → precio inicial
starting price n → prix initial
starting price start n (at auction of $29,500. The NetQoS Performance Center portal is available to customers at no additional cost with the purchase of one or more NetQoS product modules.
Visitors to VoiceCon Orlando may view a demo of NetQoS VoIP Monitor v1.1 at booth #1305. For more information about VoIP Monitor, go to http://www.netqos.com/solutions/voip_monitor/index.html
ebook: Managing VoIP Quality of Experience on Your Network
Webcast: Getting a Grip on VoIP
White Paper: VoIP Quality of Experience: Ensuring Your Network Supports Optimal VoIP Performance
About NetQoS VoIP Monitor
NetQoS VoIP Monitor is a network-based call setup and call quality monitoring product that tracks the call quality users experience, provides alerts on call performance problems, and isolates performance issues to speed troubleshooting and mean time to repair. The product enables network engineers and IP telephony management to assess the performance of their Cisco Unified Communications Manager Cisco Unified Communications Manager (CUCM), formerly Cisco Unified CallManager and Cisco CallManager (CCM), is a software based IP call agent plateform sold by Cisco Systems. (CallManager) IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. by tracking, evaluating, and reporting on key metrics without deploying server agents or probes. For every call, VoIP Monitor reports on user call quality and the underlying network performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees . associated with it. VoIP Monitor also breaks out performance data from the IP and PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. legs of calls that pass through voice gateways traveling to endpoints in the PSTN. This data lets IT organizations know if the network is responsible for less-than-optimal call quality.
About the NetQoS Performance Center
The NetQoS Performance Center product suite provides global visibility, via a single Web-based management console, into the key metrics necessary to quantify network performance across an organization: end-to-end performance, traffic flow analysis via Cisco([R]) IOS (1) (Internetwork Operating System) An operating system from Cisco that is the primary control program used in its routers. IOS is widely used and robust system software that supports the common functions of all products under Cisco's CiscoFusion architecture. ([R]) NetFlow and IPFIX (IP Flow Information EXport) An IETF standard protocol for logging IP packets as they "flow through" a router, switch or other networking device and reporting that information to network management and accounting systems. , device performance, long-term packet capture and analysis, and VoIP performance. The NetQoS Performance Center integrates the metrics in customized views to help organizations be more effective in capacity planning, troubleshooting, and service level management. With its role-specific views for different groups in an IT organization, such as network engineering, operations, and IP telephony management, the NetQoS Performance Center enables staff at all levels to:
* Measure end-user application response times
* Provide consistent application service delivery
* Track VoIP quality metrics to ensure VoIP quality of experience
* Understand how infrastructure changes affect network and application performance
* Isolate performance problems to the application, server, or network
* Identify the applications and users consuming bandwidth, and when
* Avoid unnecessary WAN costs
* Manage the convergence of voice, video and data
* Identify virus or denial of service attacks
About NetQoS Inc.
NetQoS software and services help service providers, government agencies, and large enterprises - including half of the Fortune 100 - improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA NASA: see National Aeronautics and Space Administration.
in full National Aeronautics and Space Administration
Independent U.S. , and Barclays Global Investors Barclays Global Investors is a subsidiary of British-based Barclays Bank which is in the investment management industry. It is the largest corporate money manager in the world, with over £936 billion (US$1.77 trillion) under management as of March 2006. . Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit www.netqos.com or call (877) 835-9575.
NetQoS is a registered trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.