NetManage Web Enables Call Center Operations for Major Petroleum Company; NetManage OnWeb Allows Antargaz Employees and Customers to Access Vital Business Information in the Call Center and on the Internet.
During the peak winter season, the Antargaz call center handles up to 5,000 customer calls per day, placing enormous demand on the operators. Using OnWeb, Antargaz was able to select and provide only the specific information needed by the call center agents, who are now able to quickly access customer contact information, contractual obligations and all payment and accounting history. Call center agents are also able to easily update the legacy information stored in the database, delivering faster customer service.
"Antargaz needed a powerful call center solution that could be implemented quickly and cost effectively," said Jorge Altamirano, project manager at Antargaz. "After examining our options, OnWeb was the only solution that did not require us to re-engineer our host applications or fundamental business processes, which saved us months of costly development time. In fact, OnWeb was deployed at Antargaz in only 3 short weeks."
OnWeb links the company's Java front end to the existing AS/400 back-office system through a zero footprint browser, to create a new integrated Web-based call center application. Antargaz also utilized OnWeb to provide online access for its high volume gas customers, to place orders over the Web. By leveraging all of the logic of Antargaz's existing applications, OnWeb was a simple and quick implementation that offered an immediate return on investment.
"NetManage OnWeb offers the fastest and most efficient way to access valuable legacy data stored on the mainframe," said Zvi Alon, president, chairman and CEO, NetManage, Inc. "NetManage's many customers, including Antargaz, continue to depend on NetManage OnWeb to successfully deliver vital information to employees and customers securely and cost effectively."
Antargaz is one of the four largest retail liquefied petroleum gas (LPG) distributors in France, delivering over 350 million gallons of propane and butane to over 220,000 customers nationwide each year. With nearly a quarter of the market, Antargaz supplies France's rural homeowners and farmers with gas cylinders for cooking and heating; bulk propane in small tanks for heating, water heating, and cooking; and bulk propane in medium and large tanks for industrial, agricultural, and other end-users. Present in France for almost 70 years, Antargaz currently employs over 1,200 people and has revenue of approximately $888 million (USD) per year.
NetManage, Inc. (Nasdaq:NETM) specializes in solutions for accessing, Web enabling, and integrating enterprise information systems. By providing unprecedented flexibility and speed of deployment, NetManage lets customers easily maximize investments in existing systems and leverage them with a service-oriented architecture. By extending existing data and business logic, NetManage delivers new efficiencies and higher returns for its customers. As a result, more than 10,000 customers worldwide, including 480 of the Fortune 500, rely on NetManage for mission critical application integration. For more information, visit www.netmanage.com.
(C) 2005 NetManage, Inc., its subsidiaries, and its affiliates. All rights reserved.
NetManage, the NetManage logo, the lizard-in-the-box logo, RUMBA, OneStep, ViewNow, SupportNow, Librados, and OnWeb are either trademarks or registered trademarks of NetManage, Inc., its subsidiaries, and affiliates in the United States and/or other countries. All other trademarks are the property of their respective owners.
This press release contains, in addition to historical information, forward-looking statements that involve risks and uncertainties, including statements regarding improvement in the Company's competitive position, improvement in financial results and business pipeline, the Company's positioning in its market, and the progress and benefits of the Company's execution on its business plan. The Company's actual results could differ materially from the results discussed in the forward-looking statements. The factors that could cause or contribute to such differences include, among others, that competitive pressures continue to increase, that the markets for the Company's products could grow more slowly than the Company or market analysts believe, that the Company is unable to integrate or take advantage of its acquisitions successfully, or that the Company will not be able to take advantage of growth in the Company's target markets. Additional information on these and other risk factors that could affect the Company's financial results is included in the Company's Annual Report on Form 10-K, Forms 10-Q, Forms 8-K and other documents filed with the Securities and Exchange Commission.