NetLert releases N-Focus. (New Products).NetLert Communications, Inc. has announced the release of N-Focus Call Management System, a PC-based call statistics reporting and administration application designed to help users collect, display and analyze call center real-time and historical data from most brands of ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. switches, With N-Focus CMS (1) See content management system and color management system. (2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. , an unlimited number of contact center management and agents can view the data collected by their ACD system. Among other details, N-Focus CMS provides real-time call data from the calls waiting, the number of available agents for those calls, to the average speed of answer. Other key features include graphical interface See GUI. , a report wizard, historical and real-time report generation, the ability to export data to other applications, adaptability to existing wallboards, and security features to allow only authorized users access to data, N-Focus is based on the industry-standard Java 2 Enterprise Edition. It comes pre-packaged with the Apache Foundation Tomcat A popular Java servlet container from the Apache Jakarta project. Tomcat uses the Jasper converter to turn JSPs into servlets for execution. Tomcat is widely used with the JBoss application server. For more information, visit http://jakarta.apache.org/tomcat. See Jakarta and JBoss. 4 Web Server, but may also be used with any other imple mentation mentation mental activity, state of mind. ofJ2EE. N-Focus also comes with MySQL, a stable database for storage of crucial historical data collection and reporting. www.netlert.com |
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