NetLert releases N-Contact. (New Products).

NetLert Communications Inc. (NCI) has announced the release of NetLert N-Contact vl.0, a new product designed to complement the company's suite of call and contact center communication solutions. N-Contact was developed to provide companies a portal where customers can have direct access to customer service agents through an existing Web site. It is a Webbased tool that can allow visitors to a Web site to chat with support agents in real time with the simple click of a button. Other features listed by NetLert for N-Contact include contact queuing like that found in traditional automatic call distribution switches, response libraries for quick prearranged responses, transferring capabilities, real-time and historical data reporting and e-mail capabilities for alternative routes of communications.

www.netlert.com/828-670-9900