NetLert releases N-Contact. (New Products).NetLert Communications Inc. (NCI See Liberate. ) has announced the release of NetLert N-Contact vl.0, a new product designed to complement the company's suite of call and contact center communication solutions. N-Contact was developed to provide companies a portal where customers can have direct access to customer service agents through an existing Web site. It is a Webbased tool that can allow visitors to a Web site to chat with support agents in real time with the simple click of a button. Other features listed by NetLert for N-Contact include contact queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on like that found in traditional automatic call distribution switches, response libraries for quick prearranged pre·ar·range tr.v. pre·ar·ranged, pre·ar·rang·ing, pre·ar·rang·es To arrange in advance. pre responses, transferring capabilities, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. and historical data reporting and e-mail capabilities for alternative routes of communications. www.netlert.com/828-670-9900 |
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