NetComm Solutions, Inc. Standardizes on Siebel eBusiness Applications.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Aug. 6, 2001 Pennsylvania Systems Integrator Deploys Siebel MidMarket Edition to Increase Productivity, Improve Service and Enhance Customer Satisfaction Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software, announced today that NetComm Solutions, Inc., a leading systems integrator, has standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. its customer-facing operations on Siebel eBusiness Applications. By creating a unified, comprehensive view of customer information, NetComm Solutions will improve productivity, forecast demand with greater accuracy, and better target promotions. Siebel MidMarket Edition provides a comprehensive, integrated, multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness solution that allows small and medium-size companies to easily integrate their Web sites, call centers, field sales and service organizations. NetComm Solutions' sales and service professionals are utilizing several components of the Siebel MidMarket Edition product, including Siebel Sales and Siebel Marketing. Using these products, which were deployed company-wide earlier this year, NetComm Solutions professionals can view a complete record of a customer's dealings with the company at any time, enabling them to resolve service issues faster and better capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. sales opportunities. As a result, customer satisfaction is increased, as callers receive more complete answers, experience less time on hold, and require fewer transfers or call backs. NetComm Solutions is now deploying Siebel Call Center, MidMarket Edition and Siebel Service, MidMarket Edition. Prior to the deployment, NetComm Solutions professionals relied on stand-alone databases, word processing word processing, use of a computer program or a dedicated hardware and software package to write, edit, format, and print a document. Text is most commonly entered using a keyboard similar to a typewriter's, although handwritten input (see pen-based computer) and software, faxes and phone calls to capture, store and share vital customer information. Siebel eBusiness Applications standardize procedures across departments and afford service and sales professionals a shared, comprehensive view of each customer. The company anticipates a return on investment in less than six months and is estimating that Siebel eBusiness Applications will enable them to increase revenues by 15 percent in the first year and by as much as 25 percent in subsequent years. "Siebel eBusiness Applications enable us to synchronize See synchronization. customer data throughout our organization," said Mark Wilson Mark Wilson may refer to:
Headquartered in Mechanicsburg, Pennsylvania Mechanicsburg is a borough in Cumberland County, Pennsylvania, USA, eight miles (13 km) west of Harrisburg. Mechanicsburg was settled in 1806 and incorporated as a borough on April 12, 1828. , NetComm Solutions specializes in complete network-oriented solutions for business, including hardware, software, training and help desk support. With annual revenues of $15 million, NetComm Solutions serves clients in a variety of industries and partners with leading companies including Citrix, Cisco, Compaq, Microsoft/GreatPlains, Lexmark, Hewlett-Packard. About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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