NetByTel adds features to its voice recognition phone solutions. (New Products).

NetByTel, a provider of voice-enabled, phone-based self-service, recently announced enhancements to OpenVoice 3.0 designed to give enterprise and government clients a choice of ways to help reduce operational costs, drive incremental revenue and improve customer satisfaction. OpenVoice 3.0 is comprised of OpenVoice Hosted Solutions that are created, deployed and managed with the VoiceXML 2.0-compliant, OpenVoice Application Platform. New to the Open Voice suite of solutions are OpenVoice Outbound and OpenVoice SMS. NetByTel's OpenVoice Application Platform includes application and functional components and is used exclusively by NetByTel to design, build, deploy, enhance and manage phone self-service solutions. The Open Voice 3,0 Application Platform is a marriage of NetByTel's voice application expertise, processes and proprietary technology with industry standards such as VoiceXML 2,0, XML, Java and J2EE Unlike solutions that use static VoiceXML pages, OpenVoice 3.0 creates Java Server Pages (JSP) that gene rate VoiceXML for VoiceXML 2.0-compliant browsers at run time, based on caller interactions and data from the client's business systems. OpenVoice Outbound Solutions use voice recognition to interact intelligently with a called party, providing a tool that can be used to proacrively perform service notifications, surveys, offer promotions, subscription renewals and debt collection. OpenVoice Outbound is an outbound calling solution that supports any of NetByTel's existing inbound solutions and provides outbound calling capabilities such as voice mail detection and predictive dialing. The Open Voice SMS (short messaging service) enhancement allows NetByTel's voice-enabled solutions to interact with the callers' cell phone and send a text message such as an order confirmation number, driving directions, order tracking information or coupon codes.

www.netbytel.com/800-638-2983