Neocase launches new collaborative customer operations software suite.Neocase Software, a collaborative customer operations specialists, has announced the availability of the newest version of its CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. offerings, Neocase 10, for the U.S. mid-market. An established European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. provider of CRM, Neocase delivers applications designed to take customer service to a new level by transforming a company and its external partners into a customer service team. Neocase provides all relevant business units with direct, customized access for solving each customer issue. Through its collaborative approach, Neocase streamlines business processes and enables customer service agents to solve problems quickly, ultimately improving overall customer service quality and customer satisfaction. [ILLUSTRATION OMITTED] Neocase 10 helps maximize productivity and quality of customer service through collaboration Working together on a project. See collaborative software. , knowledge management and more efficient workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. management. It provides a collaborative customer service platform comprised of seven modules that function synergistically syn·er·gis·tic adj. 1. Of or relating to synergy: a synergistic effect. 2. Producing or capable of producing synergy: synergistic drugs. 3. for efficient case resolution. www.neocase-software.com |
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