Neocase Software Selected as Finalist for 2007 SIIA CODiE Awards.SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Neocase Software, a world leader in customer service solutions, announced today that it has been named a 2007 CODiE Award finalist in the customer relationship management solution category. Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. management combined with strict adherence adherence /ad·her·ence/ (ad-her´ens) the act or condition of sticking to something. immune adherence to service level agreements (SLAs). Designed for quick implementation, ease-of-use, and optimized to work seamlessly alongside Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. 3.0 sales and marketing suite, Neocase can be deployed either on-demand or on-premise. "Neocase brings innovative products to the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. market, and we are honored that the SIIA (Software & Information Industry Association, Washington, DC, www.siia.net) A trade organization devoted to the health and welfare of the software and digital content industry by providing support in government relations, business development, education and intellectual property has recognized the value of Neocase Software," said Philippe Gaillard, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Neocase. "As we continue to sign new Neocase customers and drive our U.S. and global expansion efforts, being named a CODiE Award finalist is a great addition to our 2007 momentum." Established in 1986, the CODiE Awards celebrate outstanding achievement and vision in the software, digital information and education technology industries. This year's finalists were chosen from more than 1,200 nominations submitted by more than 600 companies - breaking the record set in the 2006 awards. "The 2007 CODiE finalists represent real winners, even at this stage of the contest," said Ken Wasch, SIIA president. "Competition is fiercer than ever and that makes selection as a CODiE finalist a major achievement. All of the companies on this year's list should feel justifiably jus·ti·fi·a·ble adj. Having sufficient grounds for justification; possible to justify: justifiable resentment. jus proud of their recognition." A list of all CODiE Award finalists can be found online at: http://www.siia.net/codies/2007/finalists.asp About Neocase Software Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers complete customer operations solutions that enable organizations to implement advanced customer service best practices in service, support, self service, knowledge bases and partner centers. Neocase brings customer service to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held global company. For more information go to http://www.neocasesoftware.com. Product or service names mentioned herein are the trademarks of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion